Chuty’s
Dear Caydince, I recently received feedback regarding an unsatisfactory experience your friend had at our restaurant, specifically with the vegan pad thai. I'm truly sorry to hear about this. We take pride in catering to various dietary needs, and it's disheartening to learn that we fell short of our standards in this instance. I want to assure you that we've taken this matter seriously. A comprehensive review of our kitchen procedures has been conducted, and our staff has received additional training to prevent such errors in the future. We're dedicated to offering authentic vegan options and are committed to ensuring that our dishes meet the expectations of our vegan customers. As a gesture of our commitment to rectifying this situation, I'd like to extend an offer to compensate for the distress caused. I encourage you or your friend to contact us at info@chutis.com, so we can discuss a suitable way to make amends. We are grateful for this feedback, as it is crucial in helping us improve. Thank you for bringing this to our attention, and please convey our apologies to your friend. We hope to have the opportunity to serve you both again under better circumstances.
I'm terribly sorry to hear about the distressing experience you had at our restaurant. First and foremost, please accept our sincerest apologies for the mishap with the vegan pad thai. We understand how important it is for our vegan customers to receive meals that strictly adhere to their dietary choices, and it's clear that we failed in this instance. Upon learning about this incident, we immediately took action to address the issue. We have conducted a thorough review of our kitchen processes and provided additional training to our staff to ensure that such an oversight does not happen again. Our commitment to serving authentic vegan options is unwavering, and we're taking every step to ensure that our menu is prepared with the utmost care and respect for all dietary needs. We would like to extend an offer to compensate you for this unfortunate experience. Please feel free to reach out to us at info@chutis.com, so we can discuss how we can make this right. Again, we deeply regret this incident and appreciate you bringing it to our attention. Your feedback is invaluable in helping us improve and ensure that we continue to meet the high standards our customers deserve.