Dear Chapkool CH, Thank you for sharing your feedback with us. We sincerely apologize that your recent experience did not meet your expectations. We strive to offer high-quality services and it is clear that we fell short in your case. We will address your concerns with our team to ensure improvements are made. We regret that you did not express your dissatisfaction when paying the bill, in that case we would not have charged you for the service. However, we believe that your dissatisfaction with the service does not reflect the experience and quality of the entire team. So our opinion is that your last two sentences are inappropriate. Best regards, Team Hiša Brivcev
Dear David, in our barber shop is standard service that client gets a haircut in 45-60 minutes, because only in that period of time we can provide good quality haircut. Price 24 € is appropriate for the time we spend with a client, for a service and our city center location. We understand your point of view, but we are sure that the whole experience was not for rating 1. Thank you for your opinion, team Hiša Brivcev. ___________ Pozdravljeni, ker ste podali oceno brez obrazložitve, nas zanima, kaj vas je razočaralo. Naš cilj je, da stranka iz brivnice vedno odkoraka vesela, urejena in zadovoljna. Žal nam je, da nam niste nezadovoljstva izrazili takoj, kajti v tem primeru vam storitve ne bi zaračunali. Prosimo javite se nam na naš e-mail info@hisabrivcev.si, da ugotovimo, katerega termina ste se udeležili in kaj je bilo narobe, da vam povrnemo plačilo storitve. Lep pozdrav, ekipa Hiša Brivcev