Austria Trend Hotel Ljubljana

Google

Due to Covid, be ready to learn, you get no minibar, no room service, no restaurant, no drinks for sale on the premises and no breakfast buffet. Instead an ugly mothballed buffet hastily covered up with table cloth.

Dear Mr. Borbiro, We feel terrible you were not able to enjoy your stay with us and I can assure you we hold ourselves to a much higher standard. I kindly ask you to allow me to explain a few of the issues you mentioned in your complaint. The minibar is not filled for safety reasons. Unfortunately, due to the extremely low occupancy of the hotel, we were forced to close the operation of catering establishments within the hotel and consequently also room service delivery on certain days (weekends) until further notice. In regards to breakfast room appearance - we have already changed the look of the breakfast room and at the same time we sincerely apologize for the inappropriate appearance you came across when you had breakfast with us. We typically do whatever it takes to recover and satisfy our guests and I’m so sorry it didn’t happen on your visit. We really are better than this and hope you find it to get us a second chance in the future (I’m informed, you have spoken to our Upper Management regarding your unsatisfactory stay). You are kindly invited to contact us directly so we can make amends for this poor visit. Forever in Hospitality, Irena Jarc Front Office Manager

Google

Super hotel in osebje, vendar cena parkiranja je še vedno visoka.

Dragi Røbertø P., najlepša hvala za vašo oceno. Zelo nas veseli, da ste bili zadovoljni z našo storitvijo ter osebjem. Vsekakor nam vaše mnenje veliko pomeni in bomo informacije glede parkiranja posredovali naprej. Upam, da se boste znova vrnili v Austria Trend Hotel Ljubljana. Z lepimi pozdravi, Nermina Smailović, Recepcija

Google

Perfect room. Caring personnel. Reasonable price for the quality. An absolute must

Dear Guglielmo Raho, Thank you for your kind feedback! We are glad that your stay was a lovely one and we sincerely hope there will be more stays like this to come. Best regards, Irena Jarc Front Office Manager

Google

Spoštovana ga. Polona, Najlepša hvala za čudovito oceno. Iskreno upamo, da nas boste še obiskali. Z odličnimi pozdravi, Irena Jarc vodja recepcije

Google

Dear Matex, Thank you very much for sharing this enthusiasic review. We are delighted to read we went above and beyond your expectations. We are already looking forward to welcoming you back soon. With best wishes, Irena Jarc Front Office Manager

Google

The room has random hairs and the person checking us in was not good at customer service. The hotel is out of the center in an inconvenient location. I would not stay here again. Especially in times of corona the rooms should feel extra clean.

Dear Nicole Scott Thank you for your feedback via Google. We are so sorry that we couldn’t meet your expectation with our location and with our service. One of our key priorities is to provide the highest level of service. While it was a pleasure having you here as our guest, your feedback regarding the service to your room caught our attention. Room Cleanliness and service is one of our top rated areas in our reviews and guest comments. We are very sorry to learn that we missed this key area during your stay. Please rest assured that your comments have been shared with the team in an effort to improve our operations. With best wishes, Irena Jarc Front Office Manager

Google

Poštovani Aleksandar Trifunović, zahvaljujemo što ste odvojili vrijeme za vaše mišljenje o vašem boravku sa nama. Drago nam je što smo ispunili vaša očekivanja. Nadamo se da se vidimo uskoro. Lep pozdrav, Irena Jarc Front Office Manager

Google

Dear Giovanni Battista Salvietti, Thank you for taking the time to write us a review. First we want to thank you for your business and great rating. We are honored that you chosen to stay with us and we look forward to welcoming you again in the future. With best wishes, Irena Jarc Front Office Manager

Google

The hotel is in the suburb, with a lot of facilities, parking is 15€/night. The deluxe room is spacious. We arrived in the evening, and there was only one receptionist, for the whole big hotel. He had to open the gate, check in the guests, show the rooms, help with the elevator, etc. Above all we got a used room, so he was more than busy.

Dear Péter Lajosházi, Thank you for sharing your thoughts on our hotel. We are very happy to hear that you had (in general) an enjoyable stay with us and enjoyed all of our great amenities. Let us inform you that there is currently only one receptionist on duty. We all know the reason - Covid 19 and consequently very low hotel occupancy. We are very sorry that you were sent to an untidy room upon arrival. It was a mistake by the Housekeeping Department. We hope that we can welcome you back to the hotel very soon. Kindly, Irena Jarc Front Office Manager

Google

Die Einzelbetten kann man quasi in die Tonne werfen, diese sind für einen 1,78cm großen Mann viel zu klein. Auch das Personal am Front Desk war sehr unfreundlich, hat kaum mit jemanden gesprochen. Alles in einem nicht zu empfehlen. Die dazugehörige Bar ist preislich eine richtige Abzocke. Bier 5,50€ und 0,3l Jägermeister 52€.

Dear Sead Berisha, Thank you for your feedback. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns with our upper management moving forward. We only wish, you could be more concrete regarding staff attitude... Majority of our hotel guests is very content with our team members approach and we really wish to know what disappointed you. Feel free to contact us in this regards. We strive for excellence so we look forward to sharing a better experience with you soon! With best wishes, Irena Jarc Front Office Manager

Google

Odličen kraj za bivanje!

Spoštovani Péter Váray, zahvaljujem se Vam za Vaš čas in za odlično oceno našega Austria Trend Hotel Ljubljana. Naši zaposleni se vsakodnevno trudijo, da bi našem obiskovalcem nudili čim bolj udobno bivanje. Iskreno upamo, da nas znova obiščete. S spoštovanjem, Nermina Smailović recepcija

Google

Schöne große gut ausgestattete Zimmer mit Badewanne, Kühlschrank (nicht minimal) und Klimaanlage etc. Nettes Personal welches gut englisch spricht. Das Frühstück in Corona Zeiten war jedoch etwas langsam da man bestellen musste und es dauerte ca. 10 Minuten bis man zum Beispiel Käse bekam

Dear Evander Schwandt, Thank you for giving us such a positive rating. We are very delighted to read that you fully enjoyed your time with us and all expectations have been met.It would be our great pleasure to welcome you back again in the near future! Stay safe until then, Warm regards, Nermina Smailović reception

Google

Dear Mr. FONG KIN HUNG, Thank you very much for reviewing our property. We truly appreciate your feedback and feel sorry for failing to meet all your expectations. We hope that you will give us an opportunity in the future to serve you. Kind regards, Irena Jarc Front Office Manager

Google

Top...

Spoštovani g. Gleščič, Najlepša hvala za čudovito oceno. Iskreno upamo, da nas boste še obiskali. Z odličnimi pozdravi, Irena Jarc vodja recepcije

Google

Dear Stefano Savoldelli, Thank you for your kind feedback! We are glad that your visit was a lovely one and we sincerely hope there will be more stays like this to come. Best wishes, Nermina Smailović Reception

Google

Spoštovana ga. Rojič, najlepša hvala za objavo vašega mnenja! Z največjim veseljem vam sporočamo, da bomo dne 01.07.2020 ponovno odprli hotelske prostore in vas ob tej priliki vabimo, da nas obiščete! Lepo pozdravljeni, Irena Jarc vodja recepcije

Google

Spoštovana ga. Margit Berlič Ferlinc, Najlepša hvala za čudovito oceno. Z velikim veseljem smo bili vaš gostitelj in iskreno upamo, da nas boste še obiskali. Z lepimi pozdravi, Irena Jarc vodja recepcije

Google

Dear 晃夫小野, Thanks for the great rating! We are glad that you enjoyed your stay and it will be our pleasure to host you again and make your stay even more enjoyable. Best regards, Irena Jarc Front Office Manager

Google

Ottimo

Dear Settimio Magnanimi, Thank you for choosing to stay with us! It makes us happy to see that we met your expectations and provided you with high quality service. Whenever your return to Ljubljana, we would be glad to be your host again! Best regards, Irena Jarc Front Office Manager

Google

Dear Frank Großmann, Thank you for taking the time to share a feedback following your recent stay at Austria Trend Hotel Ljubljana. Needless to say we are delighted you enjoyed so many aspects of your time with us and look forward to welcoming you back to whenever you are next in Ljubljana. With best regards, Irena Jarc Front Office Manager

Hotel moderno, agradável e confortável. Quarto amplo com decoração bacana e ótimo banheiro. Café da manhã farto e excelente. Funcionários gentis e eficientes. Único senão é a localização. Longe do centro e situado numa zona residencial que quase não tem comercio e restaurantes.

Google

Dear Mrs. Haunted, Thank you for your 5-star rating of Austria Trend Hotel Ljubljana. We are delighted knowing that you spent wonderful time with us and were very satisfied with the hotel offer and our friendly and courteous staff. We are looking forward to welcome you back soon. With kind regards, Primož Šturm Reception

Google

Škoda že nemá parkování pro autobus.

Dear Mr. Jurda, Thank you for taking the time to write a review about your recent stay at ATH Ljubljana. We are glad to know that apart from not having a bus parking spot here at the hotel you had a nice time when staying with. For your future visits may I inform you that bus parking is available a short drive from our hotel, at the football stadium Stožice. We will be happy to help you find it when you visit us next time! Kind regards, Primož Šturm Reception

Google

Dear Florensia Damayanti, Thank you very much for your lovely review. Our team is very happy that we were able to convince you and that you had a good time at our hotel. That means to us incentive and motivation at the same time. We look forward to your next visit and wish you all the best. Kind regards, Nermina Smailović, Recepcija

Google

Spoštovana ga. Raimondi Bratož, zelo nas veseli, da ste se v naših prostorih odlično počutili! Upamo, da nas ponovno obiščete, ko boste v Ljubljani in dovolite namig - v našem baru v pritličju ponujamo odlične hišne tortice (čokoladno in sadno različico), v kolikor ste ljubiteljica okusnih slaščic. Lepo pozdravljeni, Irena Jarc vodja recepcije