Dear Mr. Angelov, We are writing to you regarding your review on booking.com. We were happy you chose our hotel for your stay in Ljubljana, and we did our best to make your stay memorable. Because we are always working to improve, we like that our guests tell us how was the experience. We are apologizing that we did not meet your expectations and that is why we would like to know your feedback. Kind regards, Adrijana Hauptman Vidergar Hotel Manager