Four Points by Sheraton Ljubljana Mons

Google

Spoštovani g. Polanič, naj se vam zahvalim za vašo iskreno povratno informacijo. Vsekakor si želim, da bi imeli boljšo izkušnjo. V kolikor bi imeli dodatne predloge za izboljšave, me lahko direktno kontaktirate. Prijazen pozdrav, Anja Hribar, Marketing & PR Manager

Google

Am încărcat mașina electrică gratuit. Personalul hotelului este excepțional. Servicii excelente

Dear Andi V, I am delighted you had a memorable experience, and our team went the extra mile. Kind regards, Anja Hribar, Marketing & PR Manager

Google

Dear Saki, thank you for visiting us and for your lovely rating. We hope you will revisit us soon. Kind regards, Anja Hribar, Marketing & PR Manager

Google

Mr.Vikas welcomed us very late at night, a family of four. He has taken such consideration to the fact we're a family, offered us excellent service and a room. Everything was very clean. Given the fact that we were specifically looking for something near the highway, for us, the location was absolutely perfect and easy to arrive to. We had the opportunity to be staying in the new wing and the rooms are beautiful. The hotel has a very relaxing atmosphere and most beautiful natural tones of wood and greens. The breakfast selection was absolutely satisfying and tasty. This was our first time.We look forward to staying again.

Dear Dzenana, Thank you so much for taking the time to share your recent experience at our hotel. We were delighted to read your glowing review and are thrilled to hear that you had such a positive stay with us. Mr. Vikas and the rest of our team take great pride in providing exceptional service, and we are pleased that their efforts made your late-night arrival smooth and comfortable. It's wonderful to know that you found our accommodations to be clean and well-maintained, and we're glad that our focus on creating a family-friendly atmosphere resonated with you. We're also thrilled that our location near the highway was convenient for your needs and that you enjoyed the amenities of our new wing. Your compliments about the relaxing atmosphere and the aesthetic appeal of our hotel are truly appreciated. Moreover, we're glad that our breakfast selection left you satisfied and fueled for the day ahead. Hearing that your first experience with us exceeded your expectations is incredibly gratifying, and we can't wait to welcome you back for another memorable stay in the future. Thank you again for choosing to stay with us, and we look forward to serving you again soon. Warm regards, Anja Hribar, Marketing & PR Manager

Google

Dear Ana, thank you for visiting us. We hope you will revisit us soon. Kind regards, Anja Hribar, Marketing & PR Manager

Google

Spoštovani g. Prosen, naj se vam iskreno zahvalimo, da ste si vzeli čas in nam posredovali kar *****. Vsekakor upamo, da se boste k nam še vrnili. Prijazen pozdrav, Anja Hribar, Marketing & PR Manager

Google

Красивий готель, цікавий дизайн . Смачний сніданок та прекрасне обслуговування! Дякую вам!

Dear Guest, thank you so much for letting us know regarding your stay. We love the fact you liked our design and also our breakfast. We hope you will revisit us soon again. Kind regards, Anja Hribar, Marketing & PR Manager

Google

Ambiente rilassante ed accogliente, con camere moderne, spaziose e pulite, letto comodissimo e ottima colazione a buffet, abbondante e molto varia.

Google

Nice cozy place around forest . nice service and quite place

Ottimo hotel in posizione eccellente per chi si muove in auto. vicinissimo all'uscita dell'autostrada e a 10 minuti dal centro di Lubiana. Ottima la possibilità di usufruire gratuitamente dell'ampio parcheggio scoperto. La camera è spaziosa e funzionale, arredata in stile moderno. Ottimo il livello di pulizia. Personale gentile e disponibile.|Bella e grande la piscina, mentre la sauna è un po' piccola.|Buona la scelta della colazione.|Ho soggiornato nel periodo di capodanno e ovviamente l'hotel era particolarmente affollato e su questo punto ho un paio di appunti da fare.|Nonostante sia un grande hotel business soffre un po' in caso di affollamento. E' capitato di dover fare una coda abbastanza lunga per accedere al locale colazione, così come è capitato che mancassero le brioches o lo yogurt fresco e non venissero prontamente rimpiazzate.|Piccole sbavature, ma che non ti aspetti da un hotel di questa categoria e non permettono di dare il massimo dei voti

M posto perfetto per chi arriva in auto a Lubiana. |Parti comuni davvero curate e pulite.|Camera silenziosa, letto moooolto comodo, pulitissima. |Bagno pulito e soprattutto caldo.|È un’ottima soluzione sapendo che ci si sposta in auto. Meglio raggiungere uno dei parcheggi park&ride dove si può lasciare l’auto in periferia e poi prendere il bus. In centro i parcheggi sono pochi e sono cari.|In alternativa va bene anche il taxi che costa sui 15€.|C’è un ampio parcheggio dove lasciare l’auto fuori dall’hotel.|Colazione varia e di qualità. |Per me un posto ideale per una sosta di 3 giorni.

Abbiamo alloggiato in questo hotel nel periodo di Capodanno e ci siamo trovati molto bene. Le parti comuni sono molto belle, ampie e curate. Bella la zona piscina/sauna, bella la zona ristorante e bar, dove tra l’altro si mangia molto bene. Piacevole tutta l’atmosfera che ti circonda. Le camere sono da Business Hotel senza caratteristiche particolari, funzionali ma non spaziosissime. La nostra purtroppo era vista “impalcatura “ poiché l’albergo si sta ampliando. Il personale gentile e disponibile. Ogni nostra richiesta è andata a buon fine. |I cani sono benvenuti, anche di taglia grande..peccato che il sovrapprezzo applicato sia un po’ sopra la media. |Una nota di merito per la colazione: veramente ottima e varia.|Consigliatissimo..solo ovviamente se siete in auto.

Google

Ottimo albergo posizionato lungo l'autostrada, ma assolutamente silenzioso e arredato in stile moderno. Personale gentilissimo, la cucina ottima e colazioni con molta scelta. Camera e bagno pulito con doccia enorme.

Not bad, although I still have to evaluate it carefully.They took my credit card for "any expenses such as mini-bar, etc." even though I had obviously already paid via the Trip app.I don't know, when I encounter this distrust it always gives me the impression of lack of professionalism.

Google

5 meritatissime stelle per il comfort delle camere: insonorizzate e con materasso e cuscini assolutamente comodi e di qualità. Ahimè ci abbiamo soggiornato durante le vacanze di Natale, spendendo ben 95 euro a persona per un cenone di fine anno al buffet, con bevande escluse ed un costo di 5 euro per una bottiglia d'acqua, ed una bassa qualità di cibo, assolutamente non adeguata al prezzo pagato e al "tono" che intende darsi l'hotel stesso.

Gentile Signore Paolo, Spero che questo messaggio ti trovi bene. Scrivo per esprimere la mia sincera gratitudine per il tempo dedicato a condividere le tue impressioni sul tuo recente soggiorno presso di noi. Apprezziamo molto il tuo feedback poiché ci fornisce preziose indicazioni su come possiamo migliorare i nostri servizi. Sono lieto di sapere che hai trovato il comfort delle nostre camere di altissimo livello, con insonorizzazione e materassi di qualità che hanno contribuito alla tua soddisfazione generale. Siamo impegnati a mantenere l'eccellenza delle nostre sistemazioni e i tuoi commenti positivi testimoniano i nostri sforzi. D'altra parte, vorrei estendere le mie più sincere scuse per l'esperienza meno che adeguata che hai avuto durante le vacanze di Natale, in particolare per quanto riguarda la cena a buffet di Capodanno. Apprezziamo sinceramente il tuo feedback sul costo, le esclusioni e la percezione della qualità del cibo. Prendiamo tali commenti molto seriamente e indagheremo approfonditamente sulle questioni sollevate per garantire che vengano apportati miglioramenti necessari tempestivamente. Permettimi di assicurarti che la tua esperienza non è in linea con gli standard che cerchiamo di mantenere nel nostro hotel. Sto affrontando personalmente questa questione con il nostro team culinario e con il personale coinvolto nell'organizzazione degli eventi per evitare simili discrepanze in futuro. Ti auguro una meravigliosa giornata avanti. Anja Hribar, Marketing & PR Manager

Google

Spoštovani gospod Hribar, prejmite prelepe pozdrave iz Four Points by Sheraton Ljubljana od še ene osebe, ki se piše Hribar. Naj se vam zahvalimo za vašo povratno informacijo. Če imate kakršne koli dodatne predloge ali posebne skrbi, se prosim obrnite na nas. Vaše mnenje res cenimo. Hvala še enkrat, ker ste nas izbrali, in upamo, da bomo imeli priložnost, da vas kmalu ponovno pozdravimo za izboljšano in prijetno bivanje. Prijazen pozdrav, Anja Hribar, Marketing & PR Manager

Google

Leider hatten wir einen enttäuschenden Aufenthalt. Wir hatten für 1Nacht gebucht. Die erste schlechte Erfahrung hattrn wir mit dem Babybett. Obwohl wir schon bei der Buchung bekanntgaben wurde uns beim Check in erst gesagt, dasa wir extra für das Babybett bezahlen müssen. Am Abend hatten wir dann das nächste Ereignis und zwar, dass wir einen Stinkekäfer im Bett hatten. Haben es nicht gemeldet. Am nächsten Tag war leider ein zweiter Stinkekäfer an der Decke. Draufhin haben wir dem Manager erzählt, was vorgefallen ist. Uns wurde nicht weitergeholfen und es wurde ignoriert mit der Aussage "Die Hotelanlage ist in einem Wald, da kann so etwas vorkommen. Sie hätten in der Stadt ein Hotel buchen müssen, wenn sie keine Käfer wollen!" Das ist für mich keine Ausrede. In keinem Hotelzimmer dürfen Käfer sein. Schon gar nicht in einem 4 Sterne Hotel. Würde nicht mehr dort übernacht. Nicht empfehlenswert!

Dear Mr. Keskin, I appreciate you taking the time to provide feedback on your recent stay at our hotel. I must express my sincere apologies for the disappointing experience you had during your visit. I am truly sorry for the inconvenience with the baby cot, and I understand the frustration it caused. Your feedback highlights a flaw in our communication, and we will address this issue to ensure such misunderstandings are avoided in the future. Furthermore, I am deeply concerned about the presence of stink bugs in your room. I want to assure you that this is not reflective of our usual standards, and I sincerely apologize for the discomfort it caused. I understand that reporting this to the manager did not result in the assistance you expected, and I am truly sorry for any frustration this may have caused. Your feedback is invaluable to us, and I want to assure you that we take this matter seriously. We will conduct a thorough investigation to prevent any recurrence of such incidents and will reinforce training to improve our response to such situations. I regret that we fell short of your expectations, and I want to extend my sincerest apologies. I understand your decision not to stay with us again, and I respect your choice. If you have any further concerns or if there's anything else you would like to discuss, please feel free to reach out to me directly. Thank you for bringing these matters to our attention, and I hope you will consider giving us another chance to provide you with the excellent service that you and all our guests deserve. Kind regards, Anja Hribar, Marketing & PR Manager

I have been using Ctrip and other platforms for more than ten years and have almost no comments. Let’s talk about what you’re not satisfied with:1. Could it be that the housing prices obtained by Ctrip are low? Several times, I was given the worst room on the entire floor. For example, this time, there was a room at the top of the floor, close to the workshop, with no view (every other room looked out to the forest), and this room had a concrete roof and construction site.2. Complaints about the hotel facilities - this shower room is extremely small, the folding door has a strange structure (the above two points are different from the promotional photos on the page), the switch is inconvenient and leaks; the shampoo pump is broken, and it can be released after pressing it ten times. Less than one milliliter (I don’t know if the room service forgot to add it, but it’s opaque and can’t be seen or opened). It's really unbearable for people who love cleanliness.3. I didn’t pay attention when booking the room/quickly ordered the breakfast. When I checked in, the front desk actively recommended breakfast and said it was cheaper to book now, as long as 'nine Euro'----but I charged 19 euros when I checked out/ Late, and regardless of the quality of the breakfast, it is not worthy of the 150 RMB ocean. I have been around the world for 20 years, and I have an English major with an eighth-level certificate. I can always understand the obvious pronunciation difference between nine and nineteen, so I don’t know if it is the waiter’s poor spoken language. It was still intentional. If it was 19 euros a meal, it would not be a deal at all. There was no dispute, the check-in and check-out were not the same waiters, so I left.I am going to Ruble again in a few days and will definitely not decide on this hotel again.

Google

Dear Boris, Thank you for taking the time to share your fantastic review of our hotel following your recent stay in Ljubljana. You gave us such an amazing score and *****. We are thrilled to hear about your wonderful experience, and we truly appreciate your recommendation. Kind regards, Anja Hribar, Marketing & PR Manager

Google

Dear Vaskrsija, Our dedicated team of professionals strives to provide exceptional service to all our guests, and we are delighted that you found our staff to be both wonderful and professional. Warm regards, Anja Hribar, Marketing & PR Manager

Google

Velmi příjemný hotel s přátelskou obsluhou, výborným moderním vybavením a skvělou polohou.

Dear Aleš, Your satisfaction is our utmost priority, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back for another exceptional stay. Warm regards, Anja Hribar, Marketing & PR Manager