Four Points by Sheraton Ljubljana Mons

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Dear Joachim, Your review truly made our day, and we can't thank you enough for your support! Kind regards, Anja Hribar, Marketing & PR Manager

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The best massage ever 🙏

Dear Anita, thank you for your lovely feedback. We are absolutely thrilled to receive your positive feedback! At our hotel, we believe in the power of kindness, and your glowing review reminds us that 'happiness is not something ready-made, it comes from your own actions. Kind regards, Anja Hribar, Marketing & PR Manager

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Very good breakfast, staff is helpful and friendly. Rooms are clean and cozy. Youtube and Netflix didnt work on TV, but its not necessary. Maybe some toothpaste will be good for comfort.

Dear Marek, Thank you so much for taking the time to share your positive experience at our hotel. We greatly appreciate your kind words and are thrilled that you had a fantastic stay with us. Thank you also for the hint regarding the toothpaste. Visit us soon. Kind regards, Anja Hribar, Marketing & PR Manager

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Dear Ani, Thank you so much for taking the time to share your positive experience at our hotel. We greatly appreciate your kind words and are thrilled you had a fantastic stay with us. Kind regards, Anja Hribar, Marketing & PR Manager

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Update 22 October 2023: my other dinners at the restaurant were better than the one mentioned in my earlier review. In the meantime, the GM and marketing manager got in touch to apologise for my experience with a complimentary dinner and a nice chat over a beer on how the service can be improved. Great that they are so welcoming for feedback and looking for ways to improve the customer experience. Its what I expect from a good Bonvoy-affiliated hotel. Earlier review (16 October 2023): Decent hotel in a lovely location, in the middle of a forest, a little far away from the centre of Ljubljana. Good breakfast, but the restaurant Robin is a little hit and miss. Dinner on Saturday was good, as was lunch on Sunday, but I had 'roast' beef there for dinner on Sunday and it was cold, raw and hard to chew. I complained to my waiter, who told me he was sorry, but still charged me for it. I am here for a long stay so this review will be updated. I hope service at the restaurant improves.

Dear Mr. Buhagiar, Thank you for sharing your thoughts on your recent stay at Four Points by Sheraton Ljubljana Hotel. We appreciate your feedback, as it helps us continually improve and enhance the guest experience. I am delighted that you found our hotel a decent and lovely retreat embraced by nature. We are committed to providing a serene and relaxing environment for our guests, and it warms our hearts to know you enjoyed the beautiful location. Your positive remarks about our breakfast are also greatly appreciated. We strive to offer a diverse and delicious selection to start your day positively. However, I sincerely apologize for your less-than-satisfactory experience at our restaurant, Robin. Your feedback regarding the 'roast' beef on Sunday evening is disheartening, and I want to assure you that this is not the standard we uphold. I am genuinely sorry for any inconvenience this may have caused. Our General Manager would like to apologize in person and would appreciate it if you could suggest a suitable time for a meeting. I have just sent you a private email. Thank you again for your valuable feedback, and we look forward to serving you in the future. Warm regards, Anja Hribar, Marketing & PR Manager Warm regards,

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乾淨整潔又舒適

Dear Cindy Lee, On behalf of the entire hotel team, thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Ljubljana Mons. Kind regards, Anja Hribar, Marketing & PR Manager

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Dear Adrian, Once again, thank you for your review and for choosing to stay at our hotel during your visit to Ljubljana. Kind regards, Anja Hribar, Marketing & PR Manager

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Dear Karl, Once again, thank you for your review and for choosing to stay at our hotel during your visit to Ljubljana. Kind regards, Anja Hribar, Marketing & PR Manager

The hotel environment is great and the location is convenient. The agent spoke highly of this hotel. Many guests come to stay. Although I didn’t get the hotel breakfast, I’ll try it next time.

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Postovani, Gost sam vaseg hotela jos iz vremena dok se zvao ,,Mons,,.Juce sam zeleo da rezervisem sobu za moju porodicu i mene za 06.11 i da platim unapred ukoliko ima slobodnih termina.Recepcija mi nije izasla u susret (Primoz).Receno mi je da zovem telefonom i da vidim dal ima termina.Da podsetim mogao je odmah da mi kaze jel sam dosao licno i zeleo da platim unapred.U svakom slucaju hvala.

Poštovani Ivan, Hvala vam što ste izdvojili vrijeme da rezervirate svoj boravak u našem hotelu te što ste s nama i prije dok smo se zvali "Mons." Cijenimo vašu lojalnost i povjerenje u našu uslugu. Izrazito nam je žao što niste bili potpuno zadovoljni vašim iskustvom prilikom rezervacije za 06.11. Naš cilj je pružiti vrhunsku uslugu našim gostima, i smatramo da smo mogli bolje udovoljiti vašim zahtjevima. Razumijemo vašu frustraciju s situacijom na recepciji, i složeni smo zbog neugodnosti koju ste doživjeli prilikom komunikacije. Vaša primjedba u vezi s komunikacijom na recepciji je opravdana, i bit će prenesena nadležnim osobama kako bismo osigurali da se takvi slučajevi ne ponove. Naš cilj je da svaki gost bude zadovoljan i da osjeti ljubaznost i susretljivost naše ekipe. Još jednom, ispričavamo se na neugodnostima koje ste doživjeli. Nadamo se da ćete nam ponovno pružiti priliku da vas ugostimo i pokažemo vam da smo u mogućnosti osigurati bolje iskustvo tijekom vašeg boravka u budućnosti. Lijepi pozdrav, Anja Hribar, Marketing & PR Manager

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Dear Wendy, On behalf of the entire hotel team, thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Ljubljana Mons. By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. Kind regards, Anja Hribar, Marketing & PR Manager

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Spoštovani g. Petan, iskerna hvala za *****! Vsekakor se že veselimo vašega ponovnega obiska. Prijazen pozdrav, Anja Hribar, Marketing & PR Manager

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Convenient location with nice rooms. Restaurant was good for dinner. Buffet breakfast was great

Dear James, By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. Thank you for staying at the Four Points by Sheraton Ljubljana Mons, and we hope you choose to create more memories here whenever your travels bring you back to Ljubljana. Sincerely, Anja Hribar, Marketing & PR Manager

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Dear Mrs. Snježana, Thank you kindly for giving us the opportunity and trust to host you at our hotel, and thank you for sharing your experience. We are delighted to know you enjoyed your stay. Kind regards, Anja Hribar, Marketing & PR Manager

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Dear Zoltán, We would like to express our sincere gratitude for your positive review. It is rewarding to hear that you had a memorable stay at our hotel. Your feedback motivates us to keep up the good work and ensure that each guest has a memorable experience. We look forward to hosting you again in the future for another exceptional stay. Sincerely, Anja Hribar, Marketing & PR Manager

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Dear Viktor, Thank you for your kind review of our hotel. We are glad that you had a pleasant stay and that our team provided you with exceptional service. We look forward to hosting you again for another exceptional stay. Sincerely, Anja Hribar, Marketing & PR Manager

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Staff: 5/5 (friendly) Breakfast: 5/5 Restaurant: 4/5 (30-40€ per person for Lunch/Dinner) Location: Peaceful and safe environment but away from city center or airport Clean and comfortable rooms Gym: 4/5 Public transportation: 2/5

Dear Zülfikar, We appreciate you taking the time to acknowledge their efforts. Your satisfaction is what we strive for, and we hope to have the opportunity to welcome you back for another exceptional experience. Sincerely, Anja Hribar, Marketing & PR Manager

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Dear Emir, Thank you for your fantastic review and for choosing our hotel for your recent stay. We are overjoyed to hear that you had a pleasant and memorable experience. Warm regards, Anja Hribar, Marketing & PR Manager

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Dear Dragan, We appreciate you taking the time to acknowledge their efforts. Your satisfaction is what we strive for, and we hope to have the opportunity to welcome you back for another exceptional experience. Kind regards, Anja Hribar, Marketing & PR Manager

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Dear Mr. Habib, Your kind words are truly encouraging for our team as we continuously strive to provide the best possible experience to all our guests. We look forward to hosting you again in the future. Warm regards, Anja Hribar, Marketing & PR Manager

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Odličen Hotel.

Dear Mr. Mraz, Thank you for taking the time to share your fantastic review of our hotel following your recent stay in Ljubljana. We are thrilled to hear about your wonderful experience, and we genuinely appreciate your kind words and recommendation. Best regards, Anja Hribar, Marketing & PR Manager

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Dear Mr. Kovačič, Vedno je spodbudno slišati pozitivne povratne informacije, zlasti če prihajajo od tistih, ki so najpomembnejši! Vaše povratne informacije smo delili z našo ekipo, da bi proslavili odlične izkušnje gostov, ki smo jih zagotovili. Cenimo, da ste si vzeli čas in delili svoje povratne informacije. Prijazen pozdrav, ANJA HRIBAR Marketing & PR Manager

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Spoštovani gospod Poljanšek, naj se vam zahvalim za vaše zaupanje in vaš obisk hotela Four Points by Sheraton Ljubljana. Veseli smo, da smo izpolnili vaša pričakovanja. Upamo, da nas kmalu ponovno obiščete. Prijazen pozdrav, Anja Hribar, Marketing & PR Manager

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Spoštovani gospod Petelin, naj se vam zahvalim za vaše zaupanje in vaš obisk hotela Four Points by Sheraton Ljubljana. Veseli smo, da smo izpolnili vaša pričakovanja. Upamo, da nas kmalu ponovno obiščete. Prijazen pozdrav, Anja Hribar, Marketing & PR Manager

As a Sheraton, it is indeed quite different from domestic ones. The restaurant on the first floor of the hotel is very poor. No one cares about it when entering. No one takes the menu. It only serves foreigners. I don’t know if this is the case.