Dear Maritta Hubscher, Thank you for choosing Hotel Holiday Inn Express Ljubljana. We are sorry for not being able to satisfy you with your stay. We would like to kindly point out that we are not giving random rooms to our guests. The room types are chosen by our guests while they are making their reservations. If you have booked the room type that is on the basement floor, we need to provide you with that room. Also, due to additional cleaning requirements, we have a pet policy which is 15€/night/dog. Best regards, Sevval Daylan