Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LJUBLJANA. We would like to apologize to you for the inconvenience and bad experience that you received during your stay at our hotel. We do our best to provide the best possible level of service, but sometimes unpredictable mishaps pop up out of nowhere and cause such incidents. We are sorry for any inconvenience this may have caused you. As a result of that, we will take the necessary precautions to make sure that such incidents do not happen again. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can assist you, please contact me directly at sevval.daylan@hiexljubljana.com.