Dear Silvio Di Martino Thank you for choosing us and for taking the time to provide feedback about your experience at Holiday Inn Express Ljubljana. We are very happy to hear that you enjoyed your stay. Your comment regarding the cleaning flaw is very valuable for us. Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our Housekeeping staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of Clean Promise. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Kind regards, Feyza Nur General Manager
Dear Miroslav Milinkovic, Thank you for taking the time to tell us about your experience at Holiday Inn Express Ljubljana. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you for bringing not having enough vegan options at the breakfast to our attention. We will share your feedback with our staff and make the necessary changes. Regarding the Fitness gym, we apologize for letting you down however, we have limited services due to being a compact Express Hotel. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,
Dear Adam Szczepankowski, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Ljubljana. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Thank you for bringing the issue, particularly regarding air conditioning and breakfast, to our attention. That is not up to our normal standards. We will share your feedback with our staff and the management board in order to make the necessary changes. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at feyza@hiexljubljana.com Sincerely, Feyza Nur General Manager