InterContinental Ljubljana, an IHG Hotel

Google

Hier nur zu Abend gegessen. Rooftop 👌🏻

Average hotel. Centrally located, decent sized rooms and well-appointed bathroom. What will not go down well is the extremely low service standards.||Housekeeping is super slow, inefficient and has a strange relationship with the front office and the restaurant.||If you ask for anything to be brought to the room - e.g. an extra plate or a toiletry item (nothing out of the usual room amenities), the front desk will promptly inform you that "Yes, we will get it sent to you right away. Please note, Housekeeping will charge an extra delivery charge for the said service". huh? Extra charge for an extra plate??||We ordered room service and there was an extra service charge for a late night delivery - an item ordered from a menu ostentatiously promoted as 24-hour available. Again, while taking the order, the kitchen informed us, "HK will charge an extra fees for delivery". It's difficult to understand what they mean by "HK will charge.." Are they all not a part of the same hotel??|We still went ahead and placed the order WITH the delivery charge. Then came the most frustrating part - the food delivered was not even freshly prepared. All we received was a stale semi-warm tomato mush passed off as soup. When we complained, they said the food was prepared during the day before the kitchen is closed for the day. So while the restaurant call attendant took an extra couple of minutes to repeat twice that there's an extra charge for late night food delivery, they didn't feel the need to mention that the food served is neither fresh nor hot!! ||The room offers decent sleep quality - the least you'd expect from an IHG hotel but the service left us with a really bad experience.||So, while you can choose the hotel for a centrally located, fairly comfortable stay, just don't expect any kind of service - an extra towel, a pair of scissors, or even some paid-for food.

Google

Very nice hotel but doesn’t have a lobby

Ahmad Alqabandi Greetings from Hotel InterContinental! Thank you for your feedback! We're glad to hear that you found our hotel very nice. While we do have a small lobby area, we understand it might not have been as spacious as you were expecting. We appreciate your understanding and hope that it didn't detract too much from your overall experience. If there's anything we can do to make your next stay even more comfortable, please let us know. We look forward to welcoming you back in the future! Guest Relations Team

Google

Dear Miroslav Primoivici, Thank you for staying at InterContinental Ljubljana and for taking the time to share your experience with us. We hope we have the opportunity to welcome you back to InterContinental Ljubljana soon. Regards, Guest Relations Team

We just checked into a room that has not chilled down with the air conditioning for over two hours and went to happy hour before they closed with 20 minutes to spare and the only food left were two lame croissants and one sad melted sandwich plus the room, service order and most Electronics for selecting spa treatments, etc. is messed up on the TV. And staff is not most accommodating. I hope it gets better.

Google

Dear Mr. Folf, Thank you for staying at InterContinental Ljubljana and for taking the time to share your experience with us. We hope we have the opportunity to welcome you back to InterContinental Ljubljana soon. Regards, Guest Relations Team InterContinental Ljubljana 059128000 ljuha.info@ihg.com

Google

Well, we just checked in and the air conditioning is inadequate in the room and the software on the informative television selections is messed up. They just had to physically deliver a room service menu because the system clearly does not work plus we went to happy hour at 3:40 and there were two sad croissants and melted sandwich and something we couldn’t discern what it was, and of course, rejected the vast selection offered not to impress so far

Dear Mr. Frank, Thank you for sharing your initial feedback. I’m sorry to hear that your stay hasn’t started off as we hoped it would. The issues with the air conditioning, TV system, and limited options at tea time in our Club Lounge are disappointing, and we sincerely apologize for the inconvenience. Our team is working to address these problems, and we’re committed to improving your experience. Please don’t hesitate to reach out if there’s anything we can do to make your stay more comfortable. Best regards, Guest Relations Team Intercontinental Ljubljana

Google

The hotel lacks character and has no soul. While it meets the basic expectations of an InterContinental—nothing more, nothing less—the rooms, though spacious, feel somewhat worn and outdated, with some faulty lighting. The staff is professional but lacks passion. What really frustrated me this morning was the restaurant's refusal to let me in just 5 minutes before breakfast officially started. As a result, I had to leave without eating to catch my early morning train. The staff member simply said, "We're very strict here." Well—your hotel, your rules, my review. I cannot recommend the InterContinental Ljubljana and will not return.

Dear Frank Wagner, Thank you for your feedback. We're sorry to hear your stay did not meet expectations, especially regarding the condition of the room and the lack of passion you felt from our staff. We apologize for the inconvenience at breakfast and understand your frustration. We will address these issues with our team to improve our service. We hope you might give us another chance in the future. Best regards, Guest relations team InterContinental Ljubljana

Google

Dear Mr. Velickovic, Greetings from InterContinental Ljubljana! It brings us great joy to hear that you enjoyed your stay with us. Our guest's feedback is very valuable to us and helps us to maintain our high level of guest satisfaction, therefore allow us to thank you once again for your kind review. We hope to have the pleasure of welcoming you back to our hotel very soon! Best regards, Guest Relations Team InterContinental Ljubljana 059128000 ljuha.info@ihg.com

Google

Dear Mr. Borut, Greetings from InterContinental Ljubljana! It brings us great joy to hear that you enjoyed your stay with us. Our guest's feedback is very valuable to us and helps us to maintain our high level of guest satisfaction, therefore allow us to thank you once again for your kind review. We hope to have the pleasure of welcoming you back to our hotel very soon! Best regards, Guest Relations Team InterContinental Ljubljana 059128000 ljuha.info@ihg.com

Я был в этом отеле в первый раз в 2023 году. Отель встретил профессиональным сотрудником на ресепшен и после этого все в отеле было отлично. Очень важно, чтобы первое впечатление было положительным.. если руководству отеля и сети отелей это нужно.. если же нет….и вот 23 августа 2024 года мы снова оказываемся в этом отеле с ожиданием очень положительных эмоций. Но.. на ресепшене я слышу только слова «нет» и «не возможно». Ощущение по отношению ресепшен к гостям - что попал в отель 3 звезды. Вообще когда приезжаешь в отель 5 звезд, то ожидаешь уровень сервиса, который приятен гостю, а не делаешь так, как удобно сотруднику отеля. Мы приехали из Мюнхена в отель в 19:30. Мне никто не отметил, что я член клуба интерконтиненталь, хотя как я понимаю это обязательное требование для ресепшена. Мы попросили внести депозит наличными, но сотрудники на ресепшен были не непреклонны.- , только карта. Хорошо, мы предоставили карту. Следующим утром они правда сняли блокировку средств на карте, и взяли наличные!!! Видимо вечером не хотелось пойти навстречу гостям, мы же так поздно приехали.. на ресепшен никого не было.. так что мы не создали очередей и неудобств. Далее мы попросили сделать резерв ресторана отеля. На что тут же был ответ - все зарезервировано и мест нет. Поступил совет от ресепшена - сами ножками поднимитесь и поговорите с рестораном. Первый раз вижу такое отношение в 5 звезд отелях.. . Просто бред! Как оказалось позднее в ресторане была загрузка 30-40%. Далее нам дают ключи и направляют в номер. Просьба на ресепшене сопроводить и показать номер - вызывает недоумение?! Вообще сетевое руководство Интерконтиненталь в курсе как обслуживают на ресепшен Интерконтиненталь Любляна? Далее приходим в номер.. в 19:45 ... нет третьей кровати, полотенца, халаты и пр. - только на 2-х человек, номер не готов!!!! Полдня на подготовку номера было!!!! Это 5 звезд отель или забегаловка?!? Никаких извинений!!! Вообще.. ресторан вкусная качественная еда, хотя рекомендации закуски (креветки в диком количестве соуса) и вина (розовое) оказались крайне неудачными. Профессиональное обслуживание в баре. Красивая зона бассейна. Но.. в зоне бассейна стоят обшарпанные пластиковые стаканы для воды (фото приложу) - это просто позор для типа такого уровня отеля.. не подготовлена сауна.. я был первым утром в сауне - и думаю, что в регламент должно быть подготовка удобств - гости не сами должны наливать ведра воды, чтобы создавать пар.. а также ржавчина имеется на полу - и при возможной ране у гостей - возможно заражение. Я поделился своими наблюдениями с руководством отеля Интерконтиненталь в Любляне., и что в ответ? - получаю ответ от руководства отеля - оказывается было какое то недоразумение на ресепшене?!? (Я конечно не знаю, но такое низкое обслуживание я встречаю впервые в 5 звездочном отеле, возможно там родственники руководства отеля работают..? Другого объяснения я не вижу..) более чем стандартная формулировка - спасибо, в следующий раз мы Вас ждём!!!! Ну с таким подходом и ответом от руководства отеля - не думаю, что я там появлюсь., да и знакомым не посоветую. Я был в очень многих 5 звезд отелях в Германии, Франции, Италии, Австрии, Турции и тд.. более негативного приема гостей и странного ответа от руководства отеля - не приходилось видеть. Может мой отзыв заинтересует головное руководство Интерконтиненталь, и ситуация с сервисом Интерконтиненталь Любляна изменится.

Google

I had a delightful stay at this hotel for a few days. It's honestly one of the best hotels I've ever visited—very fancy and elegant, with a stunning view. The location is nearly perfect for tourists. The room was spacious, and the breakfast restaurant on the 20th floor offered a fantastic city view and delicious food. In addition to the buffet, they also have a breakfast menu. However, the concierge service didn't quite meet the standards of a 5-star hotel. During my stay, the price was very reasonable, only slightly higher than that of a 4-star hotel.

Dear Mr. Al Hashmi, Thank you for your wonderful feedback on your recent stay! We're thrilled to hear that you found our hotel to be one of the best you've ever visited, appreciating the elegance, stunning views, and prime location. It's great to know that you enjoyed the spacious room and the fantastic breakfast experience on the 20th floor—those city views are truly something special. We're sorry to hear that our concierge service didn't quite meet your expectations. Please know that we take your feedback seriously and will work on improving this aspect to ensure it meets the high standards we strive for. We’re delighted that you found the value for your stay reasonable, and we hope to welcome you back soon for another memorable experience! Best Regards, Guest Relations Team

The hotel is 10 minutes walk from the historic centre, and looks new inside and out.||Unfortunately we found a litany of problems with our room, which included:|- Very low water pressure, making for a rubbish shower|- Non-functioning hairdryer|- Broken shelf in the shower for storing toileteries |- Airconditioning that couldn't seem to manage less than 23 degrees|- Uncomfortable bed||Most annoying however was that, being on the 17th floor (with great views), the members of staff who cleaned/prepared the pool and spa area each morning seemed to enjoy spending the hour from 06:30am throwing furniture around making a horrendous noise. This woke us up both mornings.||All of this points to a hotel run by people who don't care about guest experience - I would hope for better from this brand, and would recommend you stay elsewhere in Ljubljana.

Google

Rooms are clean and well decorated. Good ambient. But when it comes to the staff, there’s a problem that has to be mentioned. One of the staff (young lady with red hair who checks the mini bar) entered the room without acknowledging my presence while I was taking a shower. While showering I had the music playing so it was more than noticeable that room wasn’t empty. This was a serious violation of privacy.

Dear Ms. Arutyunova, Thank you for your feedback and for highlighting the cleanliness and ambiance of our rooms. However, we are deeply concerned to hear about the incident you experienced during your stay. We sincerely apologize for this serious breach of privacy. The situation you described is completely unacceptable and does not align with our standards of service. We are addressing this matter with our team immediately to ensure that such incidents do not happen again. Your comfort and privacy are our top priorities, and we deeply regret that this incident occurred. If you would like to discuss this further, please feel free to contact our team. We hope to welcome you back to our hotel very soon! Best regards, Guest Relations Team InterContinental Ljubljana 059128000 ljuha.info@ihg.com

Google

What a great 7 night stay we had here. Great service from the moment we arrived, as we were using the valet parking. They offered us a reduced price for the valet parking, since we were staying there for 7 nights. We had a spacious room where everything was just perfect. We used the swimming pool and saunas daily. It can get rather hot up there with all the windows, but a quick dip in the pool can make up for it. The only thing is that non-guests can also use these facilities against a daily rate, who can sometimes be more loud and a bit unconsidering.. Luckily this didn't happen everyday. We also enjoyed their breakfast a lot, large variety, quick service, lots and lots of fresh fruits. Supermarkets just across the street, walking distance to the city center. Would defenitely recommend staying here!

Dear Ms. Kuo, Thank you so much for your glowing review! We’re delighted to hear that you had a fantastic 7-night stay and enjoyed every aspect of your visit, from the valet parking service to the spacious room and daily use of our pool and saunas. It’s great to know that our team could offer you a reduced valet rate and that you found everything to be just perfect in your room. We appreciate your feedback regarding the shared use of our facilities by non-guests. While we strive to maintain a peaceful environment for all our guests, we’re sorry that the occasional noise impacted your experience. We’ll certainly consider your comments to improve the atmosphere. It’s wonderful to hear that you enjoyed our breakfast selection and the convenience of nearby supermarkets and the city center. Thank you for recommending us, and we hope to welcome you back for another memorable stay in the future! Best Regards, Guest Relations Team

Google

Dear Mr. Alonso, Greetings from InterContinental Ljubljana! It brings us great joy to hear you enjoyed your stay with us. Our guest's feedback is precious to us and helps us to maintain our high level of guest satisfaction, therefore allow us to thank you once again for your kind review. We hope to welcome you back to our hotel very soon! Best regards, Guest Relations Team InterContinental Ljubljana 059128000 ljuha.info@ihg.com

Google

Ponavadi na kakšno pijačo v bar na vrhu. Odličen razgled.

Dear Mr. Borovnjak, thanks for the wonderful rating. We really appreciate your feedback.

Google

Dear Kyriakos Chadjiiordanis, Greetings from InterContinental Ljubljana! It brings us great joy to hear that you enjoyed your stay with us. Our guest's feedback is very valuable to us and helps us to maintain our high level of guest satisfaction, therefore allow us to thank you once again for your kind review. We hope to have the pleasure of welcoming you back to our hotel very soon! Best regards, Guest Relations Team InterContinental Ljubljana 059128000 ljuha.info@ihg.com

Google

Dear Bogdan Slovyagin, Greetings from InterContinental Ljubljana! It brings us great joy to hear that you enjoyed your stay with us. Our guest's feedback is very valuable to us and helps us to maintain our high level of guest satisfaction, therefore allow us to thank you once again for your kind review. We hope to have the pleasure of welcoming you back to our hotel very soon! Best regards, Guest Relations Team InterContinental Ljubljana 059128000 ljuha.info@ihg.com

This was a great place to start our road trip around Slovenia. Breakfast was great. Gym, pool and sauna very good. Easy walk into the centre of Ljubljana. No mention of parking-we found our own in a public car park. Child’s bed was not made but after a gentle reminder it was made up with no problem. Really enjoyed our stay and guest relation lady (Maija?)was fantastic!!! Than you for a warm welcome into Slovenia

Google

Avons séjourné en famille durant 4 nuits à l'Hôtel Intercontinental. Excellent hôtel à tout point de vue ! En effet, sa situation est parfaite pour visiter les points touristiques incontournables, ses chambres luxueuses et spacieuses sont plus que fonctionnelles, son petit-déjeuner est fabuleux, d'une très grand variété de produits salés comme sucrés et d'une grande qualité, ses mets proposés au restaurant sont très raffinés avec un service irréprochable en salle (petit clin d'oeil à Lara en partie); et pour finir une grande salle de sport très bien équipée; quant au spa, nous ne l'avions pas testé, il nous a semblé un peu petit pour la catégorie d'hôtel. Enfin, le personnel de l'hôtel s'est montré très efficace à la moindre demande. En bref, je recommande à 100% cet hôtel !!

Dear Maryam , Thank you for choosing to stay with us at the Intercontinental Hotel and for taking the time to share your experience. We are thrilled to hear that you and your family had such a wonderful stay and found our hotel to be excellent in every way. It’s great to know that our location, luxurious rooms, and fabulous breakfast contributed to making your stay enjoyable. We’re also delighted that you appreciated the refined dishes at our restaurant and the impeccable service from our team, especially Lara. We’re glad you found our gym to be well-equipped and appreciate your understanding regarding the spa. Your feedback is valuable, and we hope to offer a more complete experience on your next visit. Thank you for your high recommendation! We look forward to welcoming you back for another memorable stay. Warm regards, Intercontinental Hotel Team

This hotel is definitely 5 star. Lovely staff, exceptionally clean and staff always on hand to help out. ||Breakfast was really good with lots of choice and flavours. There is a buffet plus a menu to order from. Waiters and waitresses very attentive and polite. ||Location is perfect. 3 min walk to bus station where buses will take you anywhere. Just over an hours ride to Lake Bled.||You are about a 10 min walk into the main area of the town. ||Room was huge, plenty of room for an extra bed for our teenager.|Bath plus a separate walk in shower. ||Nice rooftop pool and hot tub/saunas. Quite small, so you need to work out the quiet times. 5pm is busy. There are no restrictions on kids, so need to avoid those times if you want to actually swim!||This to be honest was the only real negative for us, but having a pool is an extra luxury so we went with the flow. The gym is big, husband impressed with that (I didn’t indulge!). ||There is a roof top bar with great views too.||All in all a great 6 night stay, would highly recommend the hotel to others and if we returned to Slovenia we would definitely stay here again.