JW Marriott Houston by The Galleria
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hotel
v
mestu houston.
High-end hotel with a restaurant & a fitness center, plus an indoor & outdoor pool.
Množica
- Prijeteljski do LGBTQ+: Da
Udobnosti
- Brezplačen Wi-Fi: Da
- Plačan zajtrk: Da
- Plačljivo parkiranje: Da
- Dostopno: Da
- Zunanji bazen: Da
- Klimatizirano: Da
- Storitev pranja perila: Da
- Poslovni center: Da
- Prijazno za hišne ljubljenčke: Ne
- Sobna postrežba: Da
- Primerno za otroke: Da
- Restavracija: Da
- Prevoz do letališča: Ne
- Fitnes center: Da
- Brez dima: Da
Google
Breakfast options for an event here was good.
Google
Google
Enjoyed staying there. Very friendly and accommodating staffs. Great executive lounge.
Tripadvisor
Justin, at Valet was amazing. From me pulling up to me driving off. His smiling face and great customer service made me feel welcomed. I’d only wanted to stop by to the hotel to see my family before they left back out. And he assured me my vehicle would be safe. Thanks, Justin
Tripadvisor
Great service from Gabe Justin and Gavin! They sincerely did a wonderful job engaging with us at our time of arrival at the JW marriot. It always makes you feel special when someone opens the door for my wife immediately when we arrive. It’s exactly the service I look for when traveling to nice hotels. Great start to the trip.
Google
Google
Muy buen hotel. Cuartos no tienen wear and tear pero se ve que el diaeño es viejo. Es céntrico. Servicio es muy bueno; especialmente el del señor Ventura y el de Jondra del front desk. Respetan status Bonvoy. Buen servicio de Shuttle
Tripadvisor
Great hotel. Great Service. Jondra from the front desk staff is amazing. She explains everything great and provides amazing service! She explained me about the complimentary shuttle the hotel has and about the executive lounge. I am happy
Tripadvisor
Your Guest Service agent Ms. Felecia is an absolute Rockstar. I arrived early and she was able to find a room for me that was ready so I could take a business video call from the privacy of my room. ||She also assisted me with a last minute printing request for my on-site conference. She efficiently had the documents stapled and ready to go for me and my colleagues.||Throughout all my interactions, she was kind, patient, poised, and delightful. A true gem!
Tripadvisor
During my recent stay at JW Marriott Houston by The Galleria. I had a deeply disappointing and upsetting experience with one of the valet attendants. From the moment we arrived, this valet guy was not only rude but shockingly disrespectful. His demeanor was condescending, and he seemed irritated when people asked for basic assistance with luggages . However, the most disturbing part was his blatantly racist attitude. He made inappropriate, offensive comments and hand gestures as you can see on the photos that made me and my family extremely uncomfortable. ||||In this day and age, it's appalling that someone representing a hotel would behave in such an unacceptable way. We expect a certain level of professionalism and courtesy, especially in a customer service role, but this individual was the exact opposite. I tried to call hotel front office manger to file a complaint, but no one seems to cares . The hotel's management needs to seriously reconsider the kind of people they allow to interact with guests because this experience completely soured our stay. I will not be returning to this hotel and would advise others to reconsider if they value respect and decent treatment.
Tripadvisor
Shanna was very personable, nice , and very helpful! Will most definitely come again. The hotel is very clean and the front office staff is excellent! The restaurant was great and me and my buddies will come again in a heart beat! Oh and Ms. Felecia was great as well!
Tripadvisor
The check in process was excellent! Shanna was amazing and very helpful. Buddies and me came in for the Texas game and we will most certainly be back! The hotel was very clean and very nice! Felecia was also very helpful at the front desk and the lounge was very nice!
Google
Tripadvisor
Had breakfast in the restaurant. (9/11). Hostess and waitress were very kind and could not have been more pleasant. Wish more people took the same approach they did||.............................................................................
Tripadvisor
The facility is a bit old, but it was a pleasant place to stay. |The staff were very friendly, especially Allen, who helped with check-in.|The self-parking kiosk didn’t always work properly.|The gym facilities were not bad, but the pool was a bit disappointing.
Google
Google
Not bad not great
Google
Tripadvisor
Delia was great thanks alot||She was kind and a great host always making sure you can have your morning Coffee||The Loundge was always spotless and all ready at the right time |Excellent view and the best coffee I have ever had||Rooms are ok a little old but in good shape
Google
Google
Google
Google
Very nice and fancy hotel
Google
This Marriott needs an update. When I first walked in, my eye was drawn to the 7-8 story water stain that went from roof to balcony to balcony to balcony… If this were my first Marriott stay, I would never return. I’m love the brand but his is a poor representation. The highlight, the bar made a great old fashioned!
Google
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