Dear Ann, we are sorry for the inconvenience. There was a technical issue in the communication between our PMS and channel manager, whic resulted in negative price on one of the OTAs. We hope you can understand that this wan on obvious example of an error fare. That is why we kindly asked you to cancel the booking and book again, with wich we offered an extra night or free breakfast for the duration of the stay. As the mistake was done our side we didn't imply you must cancel the booking. The choice was your and we, of course, appreciate it. We are sorry to hear that the experience downgraded your opinion of us. We are looking forward to hosting you in the future. Our offer of an extra night or free breakfast still stands, should you decide to book. Best regards. Tilen Albreht Centrih.