Dear guest, we are sorry to hear that we didn't manage to meet your expectations. We offer short-term and longer-term rentals. Longer-term rentals come at a highly reduced daily rate. For short-term rentals the cleaning is done every three nights. For longer-term rentals we provide cleaning every ten days. The pool closes every day at 5pm, as at 5.43 pm the champagne bar opens. In Slovenia the bar and the pool cannot operate at the same time, unfortunately. If you wish to share more things with us or need further explanation we invite you to write to use directly on tilen@neu-residences.com Best regards. Tilen Albreht Centrih. NEU Residences