Dear, we are delighted that you chose us and took the time to rate your stay! We are very sorry that you did not have the opportunity to stay at our hotel. We have inquired with the front desk about your reservation. It seems that you made a reservation and then did not show up - twice. Our front desk staff must follow the reservation protocol. We have changed your reservation to reflect hotel room availability, which can change hourly. Each hotel has strict no-show rules and our front desk responded according to these rules. All feedback, good or bad, allows us to improve ourselves continuously.We appreciate you giving us a try and, hope we can welcome you someday in our hotel. With kind regards,Lejla