The Hotel Ljubljana

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Dear Silvija Martinjak, Thank you so much for the 5 stars rating! We are glad that we met your expectations. We look forward to having you stay with us again soon! Kind regards, Isna Oktaviani The Hotel Ljubljana Team

Google

All’inizio non riuscivamo a trovare la struttura, perché da fuori non si vede insegna. Sembra più l’entrata di un ristorante, ma poi ti accorgi che c è pure la reception. Ottima posizione per la vita notturna, locali e punti di interesse culturale. Si trova proprio a fianco al ponte dei calzolai. Ci hanno assegnato una stanza senza finestra, quindi se soffrite di claustrofobia informatevi su quale stanza vi assegneranno. Posto pulito e accogliente.

Dear Sara Atzeni, Thank you for staying with us during your visit to Ljubljana. We are glad you liked our location. We apologize for the entrance confusion, because we're a new property, we're still working on it and hopefully, it will be done by the end of the month. For the next stay, we recommend you book a Deluxe room, we have views over the Town Square, Castle Tower, or river Ljubljanica. Thank you for choosing our hotel, and we look forward to welcoming you back soon! Kind regards, Isna Oktaviani The Hotel Ljubljana Team

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Dear Nenad Isakovic, Thank you so much for the 5 stars rating! We are glad that we met your expectations. We look forward to having you stay with us again soon! Kind regards, Isna Oktaviani The Hotel Ljubljana Team

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Çok güzel konumda çok güzel bir hizmet, odalar çok temiz

Dear Ihsan Akbaş, Thank you for this short, but very precise review of The Hotel. Our service, location, and a high level of cleanliness are some of the things that compensate for possible disadvantages of our hotel. Looking forward to be your host again hopefully very soon. Best regards, Isna Oktaviani The Hotel Ljubljana Team

Google

Great location in the city centre along the river. The hotel is modern and comfortable with a great restaurant. The staff are fantastic, very helpful and polite. The rooms are a modern and clean design, the bathrooms are a little compact, if you have any physical limitations it would be best to speak to the hotel ahead of your booking. We would absolutely stay here again and recommend it for visiting Ljubljana. 30 mins by car/ shuttle from the airport.

Dear Melanie John, Thank you so very much for taking the time to share your amazing feedback with us. I`m so happy to hear that you had such an enjoyable stay. Looking forward to be your host again hopefully very soon. With best wishes, Irena Jarc Front office manager

Google

Kleine aber saubere Zimmer Personal sehr freundlich

Dear Mr. Gustav, Thank you for this short, but very precise review of The Hotel. Kind and helpful staff and a high level of cleanliness are some of the things that compensate for possible disadvantages of our hotel. It would be our pleasure to welcome you again. Best regards, Željana Gagić Front Office

Google

Spím po hotelích každý týden, ale tenhle z nich byl nejluxusnější. A vše kromě televize fungovalo naprosto skvěle. Jediná nevýhoda byla nepřítomnost okna, ale proto byl pokoj luxusní a zároveň relativně levný.

Dear Michael Nosek, Thank you for such a wonderful review! We are thrilled to read that you enjoyed your stay with us, we also apologize that your room didn't have a window. We would like to inform you that our Economy rooms don't have real windows but solar tubes, it's all written in the description when you booked the room, we hope we can give you a better impression for your next stay. We look forward to having you stay with us again soon! Kind regards, Isna Oktaviani The Hotel Ljubljana Team

Google

room 208 without window 🤯

Dear Krešimir Ljulj, Thank you for your message and rating. We are constantly trying to improve our services and experience for our guests. Economy rooms don't have real windows but solar tubes. We have updated the information. We are sorry that this was not clear to you while booking the room. We hope to see you again at The Hotel for a better impression. Kind regards, Isna Oktaviani The Hotel Ljubljana Team

Google

Dear Steven Lyu, Thanks for the glowing five stars, it has brightened our day. We hope to see you again at The Hotel, to confirm the good impression. Kind regards, Željana Front Office

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Dear Gordana “Goga” Tesovic, Thank you so much for sharing your feedback from your recent stay with us! It is truly rewarding and heartwarming to hear that we fulfilled your expectations. We look forward to having you stay with us again soon! Best regards, Isna Oktaviani The Hotel Ljubljana Team

Google

Das Hotel sieht sehr schick aus und die Zimmer sind topp. Das Service beim Frühstück ist allerdings eine Katastrophe. Es gibt kein Buffet sondern es wird a la carte serviert….wenn man ausreichend Zeit hat….auf einen einfachen Espresso wartet man sage und schreibe mehr als 45 Minuten… bis das bestellte Frühstück auf dem Tisch steht, vergeht schon mal eine Stunde. Das Personal wirkt permanent überfordert. Und dies ist keine Einzelerfahrung, das geht offenbar allen Gästen jeden Tag so.

Dear Mr. Gumprecht, Thank you for your honest review. We feel disappointed and ashamed for have such a bad experience. This is not standard that we stand for. We would really like to apologize for your bad breakfast experience . I can assure you, that we took all measures to avoid such situation in the future. We really hope that we will have opportunity ho host you again in our hotel. With kind regards, Matija Urbas

Google

Good position in the city center. Uncomfortable bathroom, with mirror on your back (impossible to shave), shower not correctly located. Worst service experience ever at breakfast: you have to seat and order but there is only one person serving all the tables. Expect to have breakfast lasting at least 1 hour.

Dear Salvatore, Thank you so much for your honest and truthful review. We feel disappointed not to meet your expectations, this is not standard we are aiming for. Especially we would like to apologize for bad breakfast experience, we feel ashamed about it, and we took action to prevent something like that in the future. We will also take in consideration your comments about bathroom layout. We really hope to give us another chance and wish you nice hollidays. With kind regards, Matija Urbas

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Dear Mr. Nenad, Your five-star approval makes our day! We hope The hotel Ljubljana will remain dear to your heart for many years to come. We hope to welcome you back! Warm regards, Irena Jarc Front office manager

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Dear Nazar, We love that you liked your stay at The Hotel Ljubljana so much, that you rated it with five stars. We would love to repeat that experience. Looking forward to seeing you again. Kind regards, Željana The Hotel team

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Dear Iliana, Thank you for choosing The Hotel Ljubljana. We highly appreciate your reply and all the stars you have given us. Hoping to have a chance to welcome you again, Željana The Hotel Ljubljana team

Google

Everything about this hotel was great. Location couldn't be better, staff was very polite and helpful, rooms were clean and modern. The comfy bed deserves a special mention. Breakfast was good. Highly recommended!

Dear Oskari Tiala, thank you so much for having chosen to stay with us and for your kind feedback. It is great that you felt comfortable from the start at the check. Our team and I look forward to your return and we remain at your disposal for any questions and wishes. With best wishes, Irena Jarc Front office manager

Google

Dear Mr. Ramez, thank you so much for having chosen to stay with us. It is great that you felt comfortable at our hotel and that the service of the team was to your entire satisfaction. We cannot wait to welcome you back soon. Should you have any questions, wishes or preferences, please do not hesitate to contact us at any time. With best wishes, Irena Jarc Front office manager

Google

Beautiful location and nice room. However, a few very basic details were missing. First, there is no option to hang your coat in the room. Secondly, the hand soap was a bar soap, but there was no place to put the bar soap at all, so we ended up putting it on top of the water tap. Also, the holder for the shower head did not allow the shower head pointing down, only straight which means you are gonna wash the opposite wall if you open the water. And oh boy, the restaurant is a chapter in itself. The restaurant was below the standard of the hotel. We were 6 guests in the restaurant for breakfast, but that was too chaotic for the waiter. We ordered fried eggs with bacon, but we got undercooked eggs with fried fat. There was no meat on the plate. We also ordered a Croque Madam without ham, but they decided to take out all the other stuff as well which were directly described in the menu card (spinach, tomatoes and egg). We also did not get butter as default for the bread we ordered. We asked for it and waited 20min to receive it. Bottom line is, go for another restaurant in town instead.

Dear Mr. Mathias, Thank you for your review. It took some time to write it. Appreciate that. We struggling with a hotel sign from the opening 3 months ago. We are a new hotel and had some problems with material delivery. I hope this week we will finish with a 3-month issue. We looking forward to improving hanging options. "Baby born" problems, same with the toilet soap. We should improve that. Your solution was perfect! Room 301 is a bath only. No shower. Construction of the shower doesn't allowed us to put a shower option but we did it anyway. Not a good solution but something extra. To add value to the bath. I am sorry for your struggle. Maybe would be better for us to remove it. Sorry about the breakfast issue. I think a colleague served you it was his first time to serve breakfast. He is a new power in our staff team. And also he works the last day and night a long shift. Probably too much tired. That should be no excuse from our side. Sorry again. If you like we can offer you a money-back guarantee for the breakfast. Please contact us at info@thehotel.si for the details. Kind regards, Andrej Front Desk

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Dear Алексей Лопатин, Thank you for joining us at The hotel Ljubljana and for your kind feedback regarding your stay. We appreciate your business and we look forward to welcoming you back again for future visits. With best wishes, Irena Jarc Front office manager

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Senzacionalan doručak koji opravdava svoju cijenu. Svakako preporučujem...

Dear Mr. Mokrović, Thank you for staying with us at The Hotel Ljubljana. We appreciate your taking the time to share your experience with us. We are happy to read that you enjoyed our breakfast offerings and we hope to welcome you back again soon. With best wishes, Irena Jarc Front office manager

Google

Dear Ms. Alpeza, Thank you for joining us at The Hotel Ljubljana. We appreciate that you had a five star stay and thank you for your feedback. Feedback like yours help others anticipate what a visit with us would be like and your review is very helpful. We look forward to welcoming you back soon. With best wishes, Irena Jarc Front office manager

Google

Poštovani G. Bobinac, zahvaljujemo na tako lijepoj ocjeni. Drago nam je i u zadovoljstvo da ste naš gost. Lijepi pozdrav, The Hotel Team

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Izvrsni janjeći kotleti uz kamin, vrhunsko vino i savršeno ljubaznu uslugu...odlično!

Dear Drazen, Thank you for such a good review. We are very happy and proud about the fact, that we meet your expectations in our restaurant. we are looking forward, to have you back with kind regards, Matija Urbas

Google

Отличный отель, чистый, обслуживание очень доброжелательное. В ресторане вкусная еда, мы с женой остались крайне довольны. Из минусов только то, что машина к отелю не подъедет, так как это старый город, и их не пускают сюда, приходится чемоданы тащить самим.

Dear Fekby, We want to thank you for such an amazing review! We are delighted that you enjoyed the hotel location and your overall experience in our hotel! We are looking forward to welcoming you again soon! Until then, Warmest regards, Gessica, The Hotel team Ljubljana

Google

Hatten ein Zimmer mit Dachterasse. Die Zimmergröße erinnert an New Yorker Verhältnisse, super schön eingerichtet mit viel Stil, aber super klein. Zu zweit sollte man maximal einen großen Koffer mitreinnehmen und im Bad ist ebenfalls wenig Platz. Auf der Dachterasse waren leider keine Sitzmöglichkeiten vorhanden. Ebenso kam an einem Tag kein Housekeeping. Zu beachten bei der Anreise mit dem Auto: man kann nicht vor das Hotel fahren zum be- & entladen. Es gibt aber die Möglichkeit sich über das Hotel vom Parkplatz abholen zu lassen. Da das Hotel wie auch das dazugehörige Restaurant noch neu sind, müssen sich die Abläufe noch einspielen und daher auch 4 von 5 Sternen. Werden aber wieder kommen!

Greetings P. H. (Philipp H.), Thank you for choosing to stay at The Hotel Ljubljana and providing honest feedback from your stay. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the housekeeping team to avoid such issues in the future. Tables on the terrace are coming soon. Our hotel rooms are of smaller dimensions, because our location is the old city center and we had to follow the legislative guidelines in this regard. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Ljubljana. Sincerely, Irena Jarc Front office manager