The Royal Sonesta Houston Galleria
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hotel
v
mestu houston.
Upscale option with a pool & a 24/7 gym, plus fine dining, a chic bar & conference facilities.
Udobnosti
- Plačljivi Wi-Fi: Da
- Plačan zajtrk: Da
- Plačljivo parkiranje: Da
- Dostopno: Da
- Zunanji bazen: Da
- Klimatizirano: Da
- Storitev pranja perila: Da
- Business centre: Da
- Prijazno za hišne ljubljenčke: Da
- Sobna postrežba: Da
- Prijazno za otroke: Da
- Restavracija: Da
- Prevoz do letališča: Ne
- Vroča kopel: Da
- Fitnes center: Da
- Bar: Da
- Brez dima: Da
Google
Hotel seems nice on paper, however, there are parking fees, a destination fee on top of the tax and fees you pay when booking the room. Room is outdated. Food and drinks very expensive. The old fashioned was good but not 22 dollars good. It has been 3 days and I still have a 100 dollar hold on my account for incidentals after already being charged for my final bill.
Google
Google
Hotel overall was good.. Elevator is not working but a valet gentleman Estuardo was very nice and helped me with my luggage and made sure my car was ready for me when i checked out. Thats what valet is all about. Ready and very professional. I would definitely come back and stay.
Google
Tripadvisor
My husband and I had an extremely pleasant experience. This was our first time staying at this hotel in the Houston area. Frank Perez was very accommodating as well as the front desk managers & GM. I could not find not one thing to complain about. Highly recommended.
Google
Listen, this hotel gave an absolutely wonderful experience. The staff were absolutely AMAZING!!! The rooms were clean and spacious. I had a couple of issues with my room and upon checking in, but the staff did the best they could to rectify things. One of the lovely managers left a beautiful gift in our rooms, of champagne and gourmet chocolates!! Such a thoughtful gesture. The valet staff were fabulous and prompt even when they were swamped! The lobby, bar, and restaurant were wonderful. The location of the hotel wasn’t the greatest for me, but for the Houston area, it was great. Overall a very great stay and experience.
Google
Google
Did not stay at the Sonesta, but attended a fundraising event. Service and food was very good. Nice open ballroom and hallway space.
Google
Attended an event here. The service was great! The location was easy to get to.
Google
Google
Google
Google
Fantastic event support. The food for our events was wonderful. The team was superb.
Tripadvisor
Paulino was fabulous! He greeted me by name every time and helped me several times getting items in and out of my car. He was nice enough to park my car up front and keep an eye on it knowing that I would be in and out of it several times. I feel he went above and beyond on his service that he offered me. I felt comfortable talking with him and he was extremely respectful of me. I feel he deserves to be recognized for his outstanding service!
Google
Google
I went to the most beautiful wedding here two weeks ago here. It was one of the classiest weddings I’ve ever been to- beautiful and incredible service. All of the waitresses came out with drinks and checked on myself and the wedding guests often. The food was the best I’ve ever had at a wedding. Everyone was raving about the food, drinks, and service. The rooms were clean and comfortable. You wouldn’t know the hotel is animal friendly because of how clean it is, but it is and that is an added bonus! I wish i had had my wedding here!
Priceline
Positive: Location Negative: I didn't like paying 45 dollars a day parking
Google
Google
Tripadvisor
We stayed at this same hotel in downtown Austin & they were both impeccable. We are literally world travelers & would stay here again. Very professional staff, clean modern rooms. Vey comfortable. Nice PJ's coffee shop in the lobby with snacks, yogurt, bfast times. Microwave to heat things up. I was concerned with prior reviews & was SO PLEASED with our experience
Google
We didn't get room service so can't rate that. The rooms were clean and decent. The water came out dark brown at first but I know the city recently had a storm and power outage, so I'm assuming that contributed to that. After letting it run for several minutes it came out clear. The alarm clock has a USB slot that decided it didn't want to charge my phone, luckily I noticed in time to find another outlet before heading out. Still didn't have enough battery juice, but not a huge deal. The location is great, literally a 10 minute walk to the galleria. My only gripe is paying what I paid for this nice hotel and breakfast isn't even included. That would've been nice. Hotels annoy me with that
Google
Priceline
Positive: It was easy to get in and out of the building, and the bar area was big enough to sit and work in that area. Estuardo the valet was extremely nice and helpful. Making sure I was safe walking to my car since elevators were out in the garage. Very polite Negative: The pressure of the shower was extremely low, and water went out as I was in the middle of a shower with shampoo getting ready for a work dinner that I was late to.
Google
My wife had a scooter that would not fit in the regular elevators. Herbert from security helps us use the service elevators and got us to the room where the scooter was too wide to fit in. So, Herbert guided me back down to the lobby. Thanks Herbert!
Google
Only good thing about this hotel is the location and even then it’s not the best. They are complete scammers charged me twice and the have a bunch of these hidden fees that are complete bullshit. There was no bath robe given to any room ( upon booking all rooms were given one) . Nobody cleans your room unless you ask for it before 1pm. The people at the front have no social skills and were not helpful what so ever. The man at the bar was 100% more helpful than anyone there. My group and I had 5+ rooms and majority of the rooms had a problem through the whole visit. Definitely won’t be coming back to this hotel.
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