Dear valuable guest, first, I would like to thank you for your stay. Please accept my apologies for any inconvenience you experienced during your recent visit at our Urban Boutique hotel. Our success is measured by our guests having a pleasant stay. We strive to provide excellent service. Thank you for taking the time to let me know where improvement is needed so that we may continue to maintain high standards. I would like to kindly ask to provide some more information about your experience. So please call me at +386 70 533 000 or write me an email at sales@urbanhotel.si. Sincerely, Špela Mencinger Hotel manager