I am surely not adding this one star for this absolute marvel of an institution that still presents great theater and exhibitions. No, rather the appalling website management, lack of communication and incredibly unpleasant staff on the tickets counter which itself is hidden instead of being easily accessible. As if theater and culture has not suffered enough during the pandemic, this type of mismanagement and incompetence will surely deliver the death blow. So sorry to say I am not sure when this Institution will see my business again!