Disaster! I called them 4 times. Two days in a row. They didn't even return the call. I thought they had a lot of work, so I visited the branch in person. The office was completely empty. In the office, the student was happily sitting on a sofa and talking with her friends.
Rating 10 for call center. I would rate the office in Aleja with 0, if it were possible.
2024-12-12
lagnov
Google
I was interested in your quote on optics... I submitted 3 inquiries and did not get a call back. Then I clicked on the button to buy where you call me right away and I'm waiting for a consultant. (20 minutes). I didn't get it. Good offers don't help you if I can't buy them ;). I chose another provider.
2024-12-10
Darko G.
Google
I'm on A1 for information about benefits for new subscribers, namely the Wireless Net + TV package, because the phone is ringing empty. I get to the employee, otherwise he tells me everything, including that I can pay 1.5€/month for device insurance, 1€/month for the modem and after two years it's mine (quite a bit). I get the modem right away, the rest are sent by post, but they don't even have the modem in stock, not even in the warehouse, I don't know what this gentleman is trying to sell me (laughter)?!
When I ask him if the time delay is included, he tells me that it is not included, that it is only with the 5G package, which is more expensive (laughs). Then I show him on my phone that the time delay is on. And he thinks: AJAAAA. Thank you very much and goodbye!!!
2024-11-02
Klemenzijo
Google
Obupen odnos mlade prodajalke z slabimi zobmi
2024-02-15
nika z.
Google
2023-12-06
Jan J.
Google
Katastrofalna izkušnja. V poslovalnici so izgubili odstopno pogodbo in mi za storitev, ki je nimam/nemorem uporabljati, vseeno izstavili račun. Po več klicih na tehnično pomoč zadeva še vedno ni urejena. Svetujem obisk katere koli druge poslovalnice A1, ker na tej lokaciji zaposleni očitno niso dovolj usposobljeni, da bi svoje delo opravljali korektno.
2023-12-06
Razan R.
Google
2023-11-07
Pollona G.
Google
Obup! 16x kličem,sc e mi noben ne javi, po 17 poskusih se mi javijo na drugi strabi slišim besedo UPS naglas mi vržete dol, ko takoj vrnem klic še 4x mi vržete dol. Kaj je fora vsega tega? KATASTROFA !!!!!!!!!!!
2023-11-06
Ursha V.
Google
Tajnica vklopljena že 4 dni.
“Prezasedenost s strankami v trgovini”
2023-10-30
Anja C.
Google
2023-10-11
Dugi V.
Google
2023-09-17
Jan F.
Google
Katastrofa, na mobilno stevilko poslovalnic siska, btc se noben ne javi ze cel dan.
2023-09-02
Dmitry A.
Google
Disaster point. You can spend an hour and not solve a single problem
2023-08-12
Katja �.
Google
2-krat v Aleji, 1-krat v Kranju, 4-krat na info telefonski liniji in težava še kar ni odpravljena. Znanstvena fantastika, da uredijo reklamacijo še na ne-aktivno razmerje. :) Upam, da se jih AI usmili in razloži, kako se temu streže, če sami tega ne znajo. Oz. nihče ne prevzema odgovornosti, zadeva se samo predaja na druge osebe in potem se celotni proces izgubi. Do sedaj je bilo vedno rečeno: ''Vas pokličemo nazaj''. Do sedaj me niti en ni poklical. Vedno jaz. Vleče se že od 12.4.23 do danes (7.6.23), v tem času so podražili storitve, jaz pa še vedno brez interneta.
Katastrofa! Res sem razočarana, kako se postopate reklamacij in kako neodgovorno komunicirate, klub trudu, ki sem ga sama vložila, da rešimo. Danes nisem morala pridi niti do vodje klicnega centra, ker zgleda še ni tako nujno ZA Vas. So predali naprej, z obljubo, da sedaj me bodo pa res poklicali. Pa da vidimo....
2023-06-07
Cvetanka T.
Google
A1 na splošno katastrofa
2023-05-12
ur b.
Google
2023-02-11
Marko M.
Google
2023-02-03
Irena J.
Google
Vse pohvale gospe Karmen za izčrpne informacije in pomoč. Zagotovo najbolj prijazna in ustrežljiva zaposlena na A1. Priporočam!