Poor service: The driver didn't even attempt delivery. So I went to the depot and complained to the shift manager. He spoke to the driver and said it needed to be delivered today, and nope, it hasn't. Had to re route it now to the local shop as I don't trust dpd anymore.
2024-08-31
neznan
Google
2024-08-19
neznan
Google
Top
2024-08-11
neznan
Google
What is going on at this depot? I ordered a new phone, paid for next day signed for delivery. 8 am the next morning I get a text saying your parcel couldn't be delivered as no one was in. Even though I was in all day. .Then i get another text saying my item is on its way. I check outside and find a missed delivery slip on the drive saying my parcel has gone back to the depot. I call the depot again and am told its coming tomoro (Thursday) the next morning I get another text saying its delayed, call the depot, told its coming tomorrow. This goes on for 4 days. Its Sunday and no parcel. This company is an absolute joke. Sort it out!!!
2024-06-02
neznan
Google
2024-04-11
neznan
Google
I don't even give this 1 star I have trouble with the driver JAMES every single time he is meant to deliver my parcel it always says sorry we missed you even tho he didn't even turn up at my property I had a parcel go missing at one point so we reported it he then proceeded to turn up at my House at 8o'clock in the morning shouting at me and my partner calling us tramps and were c.u.n.t.s and since that day he refuses to deliver any parcels.. he was meant to of delivered my parcel this morning I got a message saying sorry we missed you I checked my ring door bell and he hadn't even been he just drove past and the picture he put up saying I wasn't in wasn't even my house I have now got video evidence of what he is doing and he is getting reported this is very unprofessional behavior
2024-04-04
neznan
Google
Ordered a package off Amazon (Prime) so I should have received it Monday. Knowing what DPD are like, when I got the text to say someone needs to be in/signed for I requested it before delivered to my local post office as this came up as an option and more convenient than collecting from a neighbour. Later that day received a text to advise an issue delivering the package to the post office and now sat at their Deeside depot and will probably be returned to sender as I've no intention of wasting an hour of my time/money driving to Deeside to collect it. All in all a terrible service which is what I have come to expect from DPD. The number of times I've been in and they aim to have attempted delivery is laughable, I don't think they can be bothered getting out of the van half the time so just chalk it down as undeliverable.
2024-03-19
neznan
Google
Staff here are helpful and efficient at there job. Easy to find clean and tidy.
2024-03-10
neznan
Google
Worst than worst trying to contact but nothing and the guy whos waiting for the parcel with the pin is waiting for whole day NO DPD truck is pass
2024-03-09
neznan
Google
6 of us have sat at home all morning waiting for this delivery. I needed this delivery and knew it was on the way so I didn't even risk going for a shower, as you know they'll arrive the moment you step in. No one rang the door bell, or knocked on the door until the postman arrived....at that point we noticed a DPD slip on the floor stating "we tried to deliver your parcel". All I can say is next time try ringing the doorbell or knocking on the door!!!!
2024-02-27
neznan
Google
I purchased something on amazon as it said to arrive Saturday (for it to be delivered on SATURDAY!!!!).
my wife pop's out for 30 mins ON FRIDAY and DPD tried to deliver it, come on DPD have you got 1 bit computers and cannot text us to let us know what time with ETA roughly , for the CEO Of DPD - "ETA" MEANS ESITIMATED TIME OF ARRIVAL, shoddy
customer service mr/mrs or other CEO
so we thought no problem in delivery options it says pay for delivery VIP customer about £5 for Saturday pm slot 12 - 6pm . received message on screen
"Your parcel is due for delivery Today, as requested we will deliver your parcel between 12:00 and 18:00"
PARCEL DID NOT ARRIVE ,
Now says it might be delivered tomorrow Sunday , what the hell does MIGHT mean being delivered tomorrow, if you try and deliver Monday we are working. it your fault DPD no one else's.
Date of experience: 24 February 2024
2024-02-24
neznan
Google
2024-02-23
neznan
Google
One particular driver (James) always causes issues with my delivery. I have had 3 issues recently with this company especially that driver. The most recent issue is when my delivery has been returned with no attempt to deliver, the previous issue was the item was missing from the the box and finally the last issue was the item was placed in an unsafe area. I think that this depot need to investigate this and I have escalated this to the head office
2024-01-31
neznan
Google
I paid for Saturday service and cancelled all plans to be informed by email it’s delayed for an extra day, same thing on Sunday stating that it’s delayed due to an unexpected issue in my area, I ring up customer service who are based in India and unable to tell me why my parcel is delayed and the supplier I bought the item from can’t do anything because it’s at the depot. Overall wouldn’t recommend.
2023-11-12
neznan
Google
2023-10-10
neznan
Google
if you can have 0 stars you would dropped a parcel off at the wrong house wrong st wrong town and wont get it replace it for us never use this company again
2023-10-02
neznan
Google
I have found the staff at the Deeside depot to be polite, plesent and helpful.
2023-08-13
neznan
Google
Very helpful staff
2023-08-12
neznan
Google
Wasn’t able to have parcel delivered where I wanted. Had to wait two extra days to have it delivered. Lady on phone in customer care very unhelpful and rude.
2023-07-19
neznan
Google
Dave from Deeside Dept played knock a door run on Wednesday, promised my parcel today Saturday only to be told that my parcel will now if I am lucky be delivered tomorrow, fingers crossed.😠
2023-05-20
neznan
Google
Lucky to get 1 star parcel was supposed to be delivered today between 11:10 & 12:10 today bearing in mind I paid £6 for nxt day delivery & wasted a Saturday waiting in for a delivery that didn't arrive this isn't the first time this has happened
2023-05-06
neznan
Google
2022-09-17
neznan
Google
Extremely poor place to work water fountain doesn't work, contract broken meant to work 13:00-20:00 but ended up 14:00 till whatever time we finish and now they can't even keep track to make sure their agency workers are paid.