GoOpti l.l.c.

Google

Customer satisfaction is our top priority, so we are really happy when we get a 5-star review. Thank you, Aljoscha! Greetings from all of us at GoOpti.

Google

NIE WIEDER!!!!! NEVER AGAIN !!!! Wir habe den Transfer von Venedig nach Ljubjana gebucht. Er pünktlich war. Der Fahrer ist viel zu schnell gefahren, zum Teil weniger als 5 Meter abstand zum anderen Fahrzeugen mit einer Geschwindigkeit von 130km/h. Als Abschluß wurde noch eine rote Ampel überfahren, zum Glück hatte die Polizei Ihn dann angehalten. NIE WIEDER...... und noch ein Unverständnis Ich hatte Goopti daraufhin angeschrieben und es kam überhaupt keine Reaktion

Dear Gerold! We are truly sorry to hear that you were not satisfied with our service. We take all reviews seriously and use them in our continuous improvement efforts. We have deeply examined the concern you are bringing to light. In order to get a more complete picture of what happened as the transfer was carried out, we questioned the other passengers who were sharing the ride with you on the phone. Before going through an investigating with them after your complaint, we saw on our rating system that the driver received 5 stars rating from customers who referred to two bookings out of five. While speaking with them, all reported they were satisfied with the transport, the safety of the ride, the speed and the friendliness of the driver, who received a praise by them all. In particular, one of them dwelled on a detailed explanation of what happened at the traffic light and the matter related to the speed in the motorway. All that came out by the witness was compliant with the highway code. In particular, the traffic light was orange and not red, but driver was calm and he didn’t argue with the policeman. Concerning the motorway, the witness reported that the driver slightly accelerated to overtake a truck, considering it was less safe to stay behind. We put our passengers’ safety above all the priorities and our drivers are constantly monitored to guarantee a safe and pleasant ride. We thought to take our cue from your review to improve the driving of our drivers and agreed with the driver who was carrying out your transfer to improving his drive, especially when overtaking. Thank you again for taking the time to share your feedback with us. Kind Regards Lea from GoOpti

Google

Kljub veliki zamudi letala so nas počakali na letališču. Hvala goopti in voznik Jure S. še enkrat.

Marko, hvala, da ste si vzeli čas in nam sporočili vaše mnenje. Veseli smo, da ste bili z našim prevozom zadovoljni. Vsak dan se trudimo, da kljub nepredvidljivim situacijam optimiziramo naše prevoze in da ustrežemo željam vseh naših potnikov. Upamo, da se kmalu spet srečamo. Hvala in lep dan!

Google

I booked a transfer for the wrong date by mistake and found out GoOpti don't offer a refund. Also, they supposedly have a chat but you can't get in touch with an operator and no one seems to answer the phone either.

Dear Ana! Thank you for the feedback. Unfortunately, you cannot change the date or time of your ride, after you book/pay a transfer. You can only cancel the transfer and receive a discount code which you can use to book another transfer with the correct date and time. The discount code reduces the price of the new transfer. In case if you make a mistake when booking, in-between 24 hours contact our support centre via chat (you find it at our website at the bottom right side) and we will try to find solution for you if it will be possible. Our agents will be available live and directly replying every working day from 9am to 4pm. We also answer questions outside office hours, but with a short time delay. However, if you purchase the Absolutely No Worries package at booking, you may change the date and time of a booked transfer in cases when the flight is late, rescheduled or cancelled or if you have VIP refundable transfer. Thank you again for taking the time to share your feedback with us. Kind Regards, GoOpti Team

Google

Really good experience. The driver gave us really good advices and was really nice. I forgot my sunglasses in the shuttle, and the driver came to the airport to give me it back. I strongly recommend!

Dear Tony, thank you for this amazing review. It really means a lot. We are doing our best to make our customers happy and satisfied. Hope to see you again soon. Best Regards, Dominika from GoOpti

Google

Sometimes good sometimes bad … last time … mama mia … very hot temperature in Van …. please make next time more comfortable

Uroš, thank you for choosing GoOpti and for leaving us this review. This summer has been very hot indeed. Our drivers did everything they could to make passengers comfortable even in difficult conditions. We hope you will feel less hot next time you travel with us. :) Have a nice day, Dominika

Google

Super expérience, très bonne compagnie de Shuttle

We are pleased to know that your experience with us was a good one, Jamart Pascal. Thank you for entrusting us and taking time to recommend us to others. Gratefully, Dominika from Goopti

Google

Rather negative experience: GoOpti expects their clients to be very flexible, but not vice-versa. Any request (change of pick up hour or place) was impossible, even moren than 24h beforehand. They just refer to their terms & conditions, also for changing times themselves, even in the hour before pickup. They have the power, because you payed before the service takes place, and they're not paying you back if you cancel. I'm sure they will then say "yes, but we also have a private package" or whatever, but off course, this is even more expensive. In the end, I just asked the hotel for another shuttle service, which picked me up at the time requested, was very comfortable and on time and even cheaper than GoOpti.

Dear Tim! We appreciate you making us aware of your negative experience with our transfer. Unfortunately, you cannot change the date or time of your ride, after you book/pay a transfer. You can only cancel the transfer and receive a discount code which you can use to book another transfer with the correct date and time. The discount code reduces the price of the new transfer. In case if you make a mistake when booking, in-between 24 hours contact our support centre via chat (you find it at our website at the bottom right side) and we will try to find solution for you if it will be possible. However, if you purchase the Absolutely No Worries package at booking, you may change the date and time of a booked transfer in cases when the flight is late, rescheduled or cancelled or if you have VIP refundable transfer. Thank you again for taking the time to share your feedback with us. Kind Regards, Dominika from GoOpti

Google

Pohvale za odzivnost, hitrega voznika in udobno vožnjo.

Klavdija, hvala za 5 zvezdic. Veseli smo, da ste bili z našim prevozom zadovoljni. Upam, da se kmalu spet srečamo. Lep dan, Dominika

Google

Very useful

Hi, dukic djordje! Thank you for this amazing review. It really means a lot. Hope to see you again soon. Best Regards, Dominika from GoOpti

Google

Davorin, thank you for choosing GoOpti and for this 5-star review. It really means a lot. We look forward to seeing you again soon! Have a nice day, Dominika

Google

I had very good experience with Goopti, travelling from Ljubljana to Venice airport. Since I travel to the theatre festivals with my work, reliable and unstressful service is very important for me. I was very glad that coming to the airport was smooth and proffesional.

Hi! We are so happy that your GoOpti ride was as expected – punctual, stress-free and affordable. Thank you for taking the time to write this nice message. Hope to see you again soon. Kind Regards, Dominika from GoOpti

Google

Nice experience. After a long journey, it felt good to sit in a comfortable van with a kind driver. The service was on time, will definitely travel with goopti again.

We are pleased to know that your experience with us was a good one, Tina. Thank you for entrusting us and taking time to recommend us to others. Gratefully, Dominika from Goopti

Google

Easy, affordable , and simple! GoOpti is always on time - the most reliable service in Slovenia. I always use Goopti for Vienna - Maribor or Zagreb - Maribor. The fastest and the best way. I have been using their services for more than 10 years and they are just getting better and better. I like their drivers - so professional and helpful. 100% recommended

Tanja, we are so glad you enjoyed GoOpti rides. Customer satisfaction is our top priority and our whole team works very hard every day to achieve it. Thanks for taking the time and effort to leave this kind review. Much appreciated! Greetings from all of us at GoOpti, Dominika

Google

Dear, Tina! Thank you for choosing GoOpti and for this 5-star review. We look forward to seeing you again soon. Kind regards, Dominika from GoOpti

Google

We are so sorry to hear that your experience with our company has not met your expectations. We really want to know what happened in your case, so please, fill out the survey you have already received on your mail after the service and provide us with more in information about your situation. We hope to offer you better services in the future. Kind Regards, Dominika from GoOpti

Google

El conductor de Venecia a Ljubljana con matricula LJS29LO fué pésimo! Volantazos, frenadas bruscas, mirando el mobil mientras conducia, se dejo el maletero abierto en lla area de servicio, se tomo 2 Monsters energy de trayecto… no parecia su mejor dia.

Dear, Eloi! Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. We deeply apologize for the frustration you've been experiencing recently. We strive to ensure that our drivers are professional, responsible, tidy, and above all friendly and respectful, whatever the situation. Our passengers' experience shows that in the vast majority they are like that, to be precise 99,5% of our drivers get 4+ stars out of 5. Please, check your mail that you receive after the service to find the survey we sent you. By filling it up, you will provide us with your booking details and all the information regarding your experience, so we can gather all the information needed to start solving the problem. Your feedback will allow us to improve our services, so we are thankful that you reach out to us. Best regards, Dominika from GoOpti

Google

They have no control on the drivers, I was left at the airport despite paying in advance for a private transport and when I tried to raise a complain, it was just a waste of time. I do not recommend this service at all.

Dear Marco! Thank you for leaving us your feedback. We are always looking forward for improving our service and our customers’ review are the most helpful tool at our disposal that enrich our service quality. At the same time, we are very sorry to hear what you are saying. We always do what is in our power to wait customers, even though according to our Terms and Conditions we are not required to wait. However, it is not always possible to wait for customers who are late, as most transports are also linked to pick-up and drop-off - times of other passengers and drivers' timetables. To avoid this situation, we strongly recommend our customers to opt for the Absolutely No Worries Package: we guarantee a free substitute transfer to the chosen destination. In addition, with the Absolutely No Worries Package, if you miss your flight, we will find a new flight and cover the expenses of the flight ticket. Thank you again for taking the time to share your feedback with us. Kind Regards, Dominika from GoOpti

Google

I made 2 journeys with the company. My experience is sour, I would not recommend it. But, possibly, I would book again with them, because of price and timetables. But, I recommend before booking a trip, to check other transport options with other companies. Keep in mind that it is a shared transport with a maximum of 8 people (plus the driver), that the cheapest pick-up time is flexible and that there is a time window (2 hours). This last mentioned is confusing in the booking process through the website and is what ended up hurting me on the second journey. Despite having selected a desired time for pick up, 24 / 30 hours before departure, you can be informed that it will be brought forward by 2 hours (which ended up being a disadvantage for me on my second journey). I will relate my experience and you can draw your own conclusions. The first journey I booked was in the morning (7:30), it was perfect in terms of pick-up time and journey time (from Ljubljana Railway Station to Ljubljana Airport). Although the day before, I was informed of up to 3 changes in departure time. They apologised for the confusion. The second journey was the worst (from Ljubljana Airport to Trieste Airport). I had to cancel the first booking of the journey, because I found out that there was a margin of 2 hours. I had to make it again to make sure that the departure time was the desired one and not 2 hours earlier. The selected departure time was 16:45. The morning before I was informed that it was 2 hours and 15 minutes earlier. A major disadvantage if you have organised the morning, having to lose an hour and a half. The argument I was given when I expressed my disagreement was that it was due to the forecast of heavy traffic. In reality it was due to the 3 stops that the van had to make to pick up other passengers (adding 45 minutes to the journey). An hour and a half journey took 2 and a half hours. One last recommendation: when choosing the desired departure time correctly in the booking process, put directly 2 hours more, i.e. if you want to leave at 16:30, indicate 17:30/18:00 (by the window of hours).

Dear Victoret, We appreciate you making us aware of your negative experience with our transfer. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. Unfortunately, some delays can always occur, but the entire GoOpti team is constantly doing its best to make sure all passengers arrive at their destinations in time. Therefore, we always adjust the travel time considering the weather forecast, traffic conditions and other events we might face on the road. We always do our best to drop you off at your destination by the latest drop-off time chosen when you booked. Still, the ever-unpredictable weather and traffic conditions might unexpectedly prevent a timely arrival at your destination. To make sure you really have a carefree voyage, we suggest you select the Absolutely No Worries package at booking and say goodbye to all worries and trouble: if you miss your flight, GoOpti provides you with a new flight ticket or organizes a substitute ride and, if needed, also books an overnight stay at a nearby hotel. However, we would really like to know why happened in your case, so be so kind and fill in the survey that you receive in the mail after the service and provide us with more in information about your situation. We are waiting for your details and are happy to help, if you have any additional concerns. Kind Regards, Dominika from GoOpti

Google

Hi, Jo! Thank you so much for this amazing review. It really means a lot. Best regards, Dominika from GoOpti

Google

Tadej, we really appreciate you taking the time to share your 5-star feedback with us. We look forward to meet you up again on board of our vans. Have a nice day, Dominika from GoOpti

Google

Not efficient and disorganized. Just take a taxi. Not worth the hassle.

Peter, we appreciate you making us aware of your negative experience with our transfer. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. We really want to know what happened in your case so please, check your mail that you receive after the service to find the survey we sent you. By filling it up, you will provide us with your booking details and all the information regarding your experience, so we can gather all the information needed to start solving the problem. Your feedback will allow us to improve our services, so we are thankful that you reach out to us. Thank you again for reaching out to us. Kind Regards, Dominika from GoOpti

Google

Ieri sera 21/7 sono scesa dal volo amsterdam-venezia alle ore 00.30 (volo in ritardo di 35 minuti circa), premetto che il pullman l’ho prenotato molte settimane prima e pagato 80€, sono stata lasciata all’aeroporto di Venezia poiché ero esattamente 3-5 min in ritardo rispetto alla prelievo previsto a 00.45. Alle ore 00.25 ricevo un messaggio da parte dell’autista che con solo 20 min di preavviso mi annuncia che sarebbe partito ai 45 e che in caso di problemi o ritardi avrei dovuto chiamare un numero di emergenza(da cui non ho ricevuto risposta, nemmeno oggi), a quel punto chiamo direttamente il mio autista per pregarlo di aspettarmi 3/5 min massimo in più, lui rifiuta senza porsi il minimo problema (la mia destinazione era Trieste). Mi son ritrovata a ritirare il bagaglio a 00.44, ciò significa che 3 4 minuti dopo avrei potuto raggiungere l’autovettura. Trovo l’episodio davvero assurdo per una compagnia che si occupa di fornire un servizio di trasferimento da/per gli aereoporti. Prestare molto attenzione a questa compagnia!

Thank you for leaving us your feedback, Lisa. We appreciate you making us aware of your negative experience with our transfer. We always do our best to wait, if it is possible (if all the other passengers agree and if schedule of the driver allows such waitings), even dough we are not obligated to our Terms and conditions. However, it is not always possible to wait for customers who are late, because most of the transfers are also bound by pick-up and drop-off times of other passengers, some of them are travelling further, and also the drivers have very tight schedules. Otherwise, we suggest that you buy No worries package. With this special offer we guarantee you that in case you flight gets delayed at arrival or is rerouted to land at another airport, we arrange a new GoOpti transfer or another replacement transfer for free. Thank you again for taking the time to share your feedback with us. Kind Regards, Dominika from GoOpti