GoOpti l.l.c.

Google

Grace, thank you so much for a 5-star review. Hope to see you on board of our van again soon. Greetings from all of us at GoOpti, Dominika

Google

Puntualidad en la recogida y limpieza del vehículos, muy profesionales y atentos.

We are pleased to know that your experience with us was a good one, Francisco. Thank you for sharing a review with with the Google community! Have a nice day, Dominika from GoOpti

Google

GoOpti took me from the Airport in Venice to the one in Ljubljana and the service was awesome! The van is clean, spacious and comfy, the journey was quick and easy and the driver incredibly nice! Top Service!

Dear Nat! We were blown away by your positive words, we really appreciate the time you took to write a review! All feedback is highly appreciated, as it enables us here at GoOpti to further improve our transfers. We are very grateful for customers like you and hope you stick with us for years to come! Thanks again! Dominika from GoOpti

Google

My flight was late 1h and driver didn't want to wait.

Dear Aldijana! We appreciate you making us aware of your negative experience with our transfer. We always do our best to wait, if it is possible (if all the other passengers agree and if schedule of the driver allows such wailings), even dough we are not obligated to our Terms and conditions. However, it is not always possible to wait for customers who are late, because most of the transfers are also bound by pick-up and drop-off times of other passengers, some of them are travelling further, and also the drivers have very tight schedules. If you have time delay please inform us before your scheduled pick-up time. Only this way you give us the chance to do our best and to check for a possible solution. Otherwise, we suggest that you buy No worries package. With this special offer we guarantee you that in case you flight gets delayed at arrival or is rerouted to land at another airport, we arrange a new GoOpti transfer or another replacement transfer for free. Thank you again for your feedback. Kind regards, Dominika from GoOpti

Google

Always using goopti when looking to get from A to B hassle-free. Last ride Venice-Ljubljana, the van arrived spot on, texts and emails received beforehand, great communication. Compliments to driver Damjan for putting safety first on the road, also great and knowledgeable guy to talk to. Reasonably priced for the level of service.

Thank you for your kind words, Anže! We must admit that your review was like music to our ears. We are so happy you loved your experience and can’t wait to have you back on board. All the best, Dominika from GoOpti

Google

You will never get e refund, and if you do by sending 100 emails, they will not redeem your coupon money if the booking is of a smaller value of the coupon. Don’t recommend this company.

Nick, Thank you for the feedback. Unfortunately, you cannot change the date or time of your ride, after you book/pay a transfer. You can only cancel the transfer and receive a discount code which you can use to book another transfer with the correct date and time. The discount code reduces the price of the new transfer. However, if you purchase the Absolutely No Worries package at booking, you may change the date and time of a booked transfer in cases when the flight is late, rescheduled or canceled or if you have VIP refundable transfer. Thank you again for taking the time to share your feedback with us. Kind Regards, Dominika from GoOpti

Google

Draga Vesna, hvala za 5 zvezdic. Upam, da se kmalu spet srečamo. Lep dan, Dominika

Google

Pozdravljeni, pisem ker sem sokirana nad obnasanjem vasega voznika dne 15.6.2022, ura 15.10, Na BLedu. Vas voznik sivega kombija me je najprej izsilil na kriziscu, se dobro za hitre reflekse, da nisem trcila vanj. Ko sem mu potrobila, da me opazi in zmanjsa hitrost na kriziscu, mi je starejsi ‘gospod” pokazal sredinca. Jaz in moje sopotnice smo bile osuple in vam sporocamo, da naslednjic za prevoz na letalisce, sigurno ne poklicemo vas. Vam pa predlagam, da zaposlene naucite kulturnega obnasanja. Lp

Daša, pozdravljeni! Hvala, da ste si vzeli čas in z nami delili vašo izkušnjo. Prizadevamo si, da so vsi GoOpti vozniki strokovno usposobljeni, odgovorni, zanesljivi in prijazni, ne glede na to, v kakšni situaciji se znajdejo. Zato bomo opisano situacijo preučili in ustrezno ukrepali. Za povzročene nevšečnosti se vam iskreno opravičujemo. Še enkrat hvala za vaše informacije, ki nam bodo v pomoč, da izboljšamo naše storitve. Z lepimi pozdravi, Dominika iz GoOptija

Google

Dear Rado, thank you for taking the time to leave us this review. We look forward to seeing you again soon! Kind regards, Dominika from GoOpti

Google

Preciso e veloce

Hi, Maurizio! Thank you so much for your amazing review. It really means a lot. From all of us at GoOpti, we look forward to seeing you again soon! Have a nice day, Dominika

Google

Dear M, thanks for choosing GoOpti and leaving us this perfect review. We look forward to meet you up again on board of our vans in the future! Kind regards, Dominika from GoOpti

Google

Točni in zanesljivi. 😊

Thanks for this awesome review, Slavica! Hope to serve you again soon! Have a nice day, Dominika from GoOpti

Google

Bad performance and rude driver in the airport, he said to customer FX words . Please notice that and train him. Zup010

Hi, GL H! Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. We deeply apologize for the frustration you've been experiencing recently. We strive to ensure that our drivers are professional, responsible, tidy, and above all friendly and respectful, whatever the situation. Our passengers' experience shows that in the vast majority they are like that, to be precise 99,5% of our drivers get 4+ stars out of 5. Please, check your mail that you receive after the service to find the survey we sent you. By filling it up, you will provide us with your booking details and all the information regarding your experience, so we can gather all the information needed to start solving the problem. Your feedback will allow us to improve our services, so we are thankful that you reach out to us. Thank you for your feedback and have a nice day, Dominika from GoOpti

Google

Very bad experience with transfer. It took more then one hour from the Ljubljana airport to my location for my in advanced booked Goopti transfer. Transfer was given to Goopti partner provider, an unprofessional driver who was picking up new clients on the airport for 20% lower price and changing transfer route to their needs. Organisation of the transfer was pure torture. The driver behaviour was extremely unprofessional and Goopti reply was full of misleading information. They replied that tour route was already confirmed in advance. That is not correct as more than 80% of clients were new customers directly from the airport. The driver was super confused as to who should be at which address and he was in a hurry to deliver some of the new clients who had train leaving soon from Ljubljana. He simply ignored the fact that my address was just next to the first stop in Ljubljana. So he passed next to it and then returned again to the same address after leaving all new guests at their addresses. Just terrible and unprofessional service in general.

Google

terrible service, take a bus instead

Google

Would not recommend...0 flexibility...If you make a mistake by entering wrong pick up date, then you can't change it... absolutely insane. Lost 22 eur. like nothing...

Google

Inace suoer, sada pre skupi

Google

Poor customer support, hard to reach, service price increased in general.. from once advanced and unique service provider unfortunately they have dropped to sth average - or even below average