Dear Robert if someone is rude then we really can't help much here. We understand that you didn't like the food, but that you're thinking about it at the table and then you're still rude and that you're thinking about it in this letter is completely unacceptable! You really ordered a 3-course menu for yourself. We don't know why you think we don't have a vegetarian option because we always do?! If the lady really wanted a 3-course menu, she could also order it and eat it, since the menu does not contain nuts for the warm appetizer, and the guest chooses whether he would prefer prawns or veal sweetbread, so she could say a meat option?! Burrata, which is served on the menu, can of course also be ordered as a la carte, the offer is written on our website as well as in the price list, and in your case it would be even easier for our chefs if we made 2 identical dishes for the starter, why are you lying? ! We send 3 greetings from the kitchen, but they are the same for everyone and, unfortunately, we do not adapt to the individual guest. Your lady could give up her snack and you could eat hers, but unfortunately we don't have any ham in stock. It is true, burrata and mozzarella or stracciatella cheese are not the same dish, but as an Italian you can definitely distinguish burrata from mozzarella and we don't know what to lie about, you got burrata. Each guest can also ask for the packaging to be inspected, so they would show it to you too if you made a comment at the table. As for the octopus itself, I'm sure it's excellent. I have personally traveled all over Italy because I love Italian cuisine, from Bari, Gallipoli, Marsala, Palermo, the whole of Tuscany and I have never eaten better octopus anywhere else. That's why you couldn't write that she was completely lousy. The pasta dish with monkfish and chicken sauce was prepared properly, our head chef would be present in the kitchen and I was kept informed about your table. We believe that there was sufficient quantity of monkfish or just right, and the monkfish is not the only ingredient in the dish either. But we know that the price of the dish that you also mention hurts you the most. Any guest who is not satisfied with a portion of pasta or a main dish can tell the waiter and we will prepare an additional portion at no extra charge. We definitely want to satisfy every guest so that they leave our restaurant satisfied. There was absolutely nothing wrong with the wine either. You ordered a bottle of Ribolla Stanko Radikon, who is considered one of the most extreme orange wine winemakers, and so this Ribolla of his is also extreme with a very long maceration and no filtration, so the wine also has some sediment..., although everything has been told to you, we still replaced the open wine with another one, even though we do not sell wine by the glass and with this gesture we did a minus to our restaurant. Then you chose a fresh ribolla, which you liked, but only drank one glass - you probably already knew when you ordered the first bottle that you would refuse it, otherwise we see no reason why you would order a whole bottle?! Our food quality is at the highest level, we also believe that we prepare dishes that appeal to a wide range of people, but there are always exceptions, such as you and your lady. We are sincerely sorry for the bad experience with us.