Dear Panos We are glad that you liked our food and service and that only the price bothered you. Considering the current situation on the market, unfortunately, even in our restaurant, we are forced to regulate our prices according to the prices of raw materials and the prices of operating costs, but we certainly do not deviate with prices from comparable restaurants in Ljubljana. Regarding the toilet, we can't agree, because in addition to the smaller toilet on the ground floor (which is really not that big, but is always 100% clean), we also have two large toilets on the first floor, where the main salon of the restaurant is also located. We have also hosted the Queen of England in our restaurant, but she had no comments about the toilet, like you? We do not even agree with your statement about a tourist trip, since our primary guests are primarily local guests and not foreigners, but of course we always welcome them. The American Chamber of Commerce, which connects Slovenian companies with the American market by hosting most of the best Slovenian companies, has hosted the Buissines meeting here for the eighth year. Our quality and honest attitude towards our guests is demonstrated by many years of awards from renowned domestic and foreign guides such as Ljubljana Quality Mark, Gault&Millau, Falstaff, etc. Unfortunately, you are not serious about the comparability of prices in Nice and other European cities, and from your profile we can see that you mostly like restaurants with fried food and you have obviously chosen the wrong restaurant. We are sorry that we did not recommend the dishes that we prepare for the youngest guests, e.g. Fried chicken fingers in panko crumbs, the price of which is of course also more friendly, 13.50 EUR and you would get a good rating. In any case, you could have chosen the dishes yourself, because you received the menu and we also have the prices published on our website, and we don't understand why you didn't leave the restaurant and go somewhere else when you saw the prices of our dishes? Best regards, Joc
Dear Seppe We believe that your assessment is unrealistic considering the fact that you did not even order the food and that we have our offer presented on our website and on the boards at the restaurant itself, as well as in the price list that you received. Price is a relative term. As for the lemonade, we would be happy to bring you an extra pitcher of water and sugar if it was too sour for you. Best regards, Joc
Dear Mireia what shall we say. You were in a group of 15 people who reserved a table just before arriving at the restaurant. Precisely because of the speed of service, for groups larger than 12 people we always want to get information in advance about how many of which menus they will choose and we also wanted to get this information from you, but you ignored us and said that you will wait even longer if necessary. Despite the fact that you booked as a group, you requested that orders be taken for each guest separately and that each guest be charged separately. If we take into account that you arrived at the restaurant 15 minutes later than announced, i.e. at 8:15 p.m., and that we spent 30 minutes taking orders and discussing how much wine and water to charge each guest and what you should not eat, you already left the restaurant at 10:30 p.m., which means that you were served at exactly the normal time. Since you were the only one in the group who was dissatisfied, the waiter warned you that we need 75 minutes for a 4-course menu, which is also stated in the price list and on our website, and for a group we always need a minute or so more. As you mentioned to the staff, you are dissatisfied with our restaurant because we could not prepare dishes that you could eat, but unfortunately you did not inform us of your problems in advance. We always try to adapt to the guests and can always prepare a dish without e.g. nuts, gluten,... but if a person is allergic to all allergens, it is of course difficult to prepare a 4-course menu in a fully occupied restaurant without certain raw materials in stock... Regarding the size of the portions, we are sure that if you ate the first course and dessert, you would certainly be full. The price of EUR 26.00 for a good bottle of Slovenian wine is certainly fair and competitive. Best regards, Joc
Dear Suely We are very sorry that you did not like the speed and method of service, but unfortunately, a 3-course lunch for a group of 36 people cannot be served earlier than 60 minutes, and we also have an agreement with the client, the Ekorna agency, that the lunch is served within 60-90 minutes. Thank you for your understanding and best regards, Joc
Dear Maria, Yes, you were together with mr. Rodrigo, spaghetti and similar, I would have answered you the same, see the answer below. Kind regards, Joc