Dober dan,
I would like to give my feedback about an issue I had with your garage.
I had an appointment with Avtohisa Juric on December 12th 2019 for yearly service on my Passat B8. I paid 227eur for oil change and filters. No failure was detected.
When I came back home, I had an engine alert (orange signal). I had to come again to your garage for a check on December 16th 2019.
The mechanic found that a spark plug was out of order and must be changed.
This time, I had to pay 49eur for 10 minutes mechanical intervention and a spark plug.
I tried to explain to the employees at the desk that this situation is unfair and strange as this alert came immediately after service.
By the way, I experienced the same situation when I came on August 19th 2019 for air conditioning service and front LED dipped-beam headlamps setting (=113eur). The mechanic set the right lamp but not the left one. And since this day, the front position lamp remains sometimes off with the right turn signal always on.
I am very disappointed as every time I come to your garage, I go back home with a new problem. I am asking myself if you are creating alerts to force your customers to come back to your garage. And I am also questioning myself on the competence of your mechanics...
Every time, I have no choice but to pay again.
It would be appreciated if your garage could take in charge the spark plug replacement as a gesture of goodwill but the lady at the desk (fakturiral) did not want to hear my explanations. She didn't even salute and thank me for paying again. A smile would be at least a proof of respect for your customer but I am used to with Avto Juric.
As a result: you wanted to make business today but you have lost a customer and I will not hesitate to share my experience.
Lep pozdrav,
2019-12-16
Marko M.
Google
2019-12-11
Marko F.
Google
2019-11-28
Dejan J.
Google
2019-11-11
Dario F.
Google
2019-11-06
STOJAN K.
Google
2019-09-17
Karmen N.
Google
2019-09-11
Sonja H.
Google
Sinovi izkušnji z Avtohišo Jurič sta pozitivni. Prijazen sprejem, posvečanje stranki, obakrat zelo zadovoljen z obnovo poškodovanega avta.
Trenutno imajo tudi akcije pri nakupu novega avta
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Kontaktni podatki
Lackova ulica 3, 2310 Slovenska Bistrica, Slovenia