I have tried contacting this company Via email and phone several times and they have never replied .Their phone number just cuts you off . I needed support regarding fitting a tow bar. I see that this company was sold & it appears the new company aren't interested in providing customer care . If I could give it a minus star rating , I would .
2024-05-13
neznan
Google
Do not order from this company. Had to fight online to get promised discount. 10 days before the Towbar fitment they said the fitter wasn’t available and had arranged another fitter to attend on the same day.
Day came after trying to contact them the night before only to be cut off at 17.00 so sent a e Mail which gave me the fitters number. Transpire's the fitter that they had booked me in with was for the next day. Received a call from the fitter later in the evening to say they hadn’t sent the electrical wiring.
The fitter is very good and will locate a harness at his expense and claim it back but unable to get hold of anyone at Witter by phone or e mail
2024-05-08
neznan
Google
2024-04-28
neznan
Google
What a shame this company is now the worst I have ever had to deal with. The original company Witter has long gone. No phone access so be very sure you wand to deal with INDIA....
2024-04-26
neznan
Google
Bought a Tow Bar Cycle rack off Amazon.
Fitted it all together with very poor instructions that jump to a different language half way through.
Anyway there may be a part missing AND the reverse light is not working.
I contacted them 3 weeks ago but had to do it through their website and use the link to Amazon orders.
Still not had any reply.
Can not phone them.
I and thinking of returning it as it is faulty.
Can someone contact me please asap ?
2024-04-15
neznan
Google
2024-03-31
neznan
Google
Brilliant service excellent staff
2024-03-23
neznan
Google
No contact number or email. Difficult to get in contact with if you have any issues
2023-11-07
neznan
Google
I have had a number of towbars from this company over the years. The after service is brilliant and I recommend them at every opportunity. The staff are excellent and they have a great range of products, yesterday I had a problem fitting my retractable towbar, they helped with advice over the phone and I was able to fix it straight away. Thank you for your help yesterday
Phil Beech
2023-10-11
neznan
Google
Foarte curat !!!!!
2023-04-17
neznan
Google
Excellent service sent towball for repair and service got it back within a week thanks to Seren for all her help
2023-03-24
neznan
Google
Spineless management who's too scared to say things man to man.
2023-03-23
neznan
Google
2023-03-13
neznan
Google
Great service from Steve fitting a Witter detachable towbar to my new car. Highly recommend their services
2023-02-18
neznan
Google
Having initially found Witter online regarding the purchase and fit of a towbar, the initial process was made to seem pretty straight forward. After payment was made I was then asked multiple questions that should have been asked before my payment was taken. To add to this, the items I requested where out of stock, again it would have been helpful to have been informed of this prior to payment. After booking my appointment to have my towbar fitted I was contacted the evening before the installation date by the contracted fitter to be told that the electrics for my vehicle are out of stock. The fitting was then rebooked for the following week which was extremely unhelpful. The only communication I have had has been with the contracted fitted, who was very helpful. It would have been nice for somebody from Witter to contact me to make me aware of the delays. Very unprofessional service from start to finish and would highly recommend avoiding these services.
2022-10-12
neznan
Google
I recently purchased a swan-neck towbar and 13 pin socket direct from Witter, to be fitted by one of their agents.
Foolishly I presumed that having requested a 13pin socket to be fitted I would receive 13 pin wiring. Sadly that was not the case!
I thought that if one was only going to tow a trailer, most people would request a simpler 7N socket.
I accept (with the benefit of hindsight) that the error when ordering the towbar from Witter was mine, because I misunderstood Witter's meaning of the word “universal”.
I thought "universal" meant the wiring was not "make specific" and would fit any car.
Perhaps I was somewhat naïve in thinking that ordering a 13pin socket with minimum wiring would trigger the question “are you going to tow a caravan?” Therefore, I have to say that some of my disappointment is directed at Witter for not asking that question, and some at myself for thinking that universal meant universal, and not minimal.
Consequently I have no electrics to the interior of my caravan.
Incidentally, it appears Witter have changed the wording on their website since I ordered my towbar!
The one star is for lack of clarity on the web-site.
2022-09-12
neznan
Google
Used once towbar man took it to pieces all broke inside witter won’t replace load of boll*cks
2022-07-26
neznan
Google
2022-06-27
neznan
Google
another great deal from witter tow bars it was over 2 years ago i last purchased a tow bar of them prices dont seemed to have gone up not noticed, excellent service thanks gale, always have what you want in stock and great delivery service keep it up team
2022-04-07
neznan
Google
Excellent service with extremely kind employees!
2022-01-28
neznan
Google
I bought their product at Amazon.de and they helped me very much with learning on how to use it! Extremely friendly people!
2022-01-28
neznan
Google
I purchased their product and had an issue with it. When I contacted them, I was surprised how very friendly all of their employees were. They were also willing to make a phone call to solve the issue asap and ended up making a video conference call just to solve my issue in real time, avoiding email correspondence. The second day they are already sending me a new replacement part. There is not many companies in the world that care about their users as Witter Towbars do.
I would also like to thank all the great people at Witter Towbars, especially Jim, for his kindness and extremely professional and productive approach.
2022-01-28
neznan
Google
Amazing service, I recently purchased a Toyota Avensis Estate car which has a demountable tow bar. But no keys for the lock, I rang Witter after 3pm on the 9th July 2021 & placed an order.
The keys arrived by post @ 1pm on the 10th July. (Thank you once again 🙏)
2021-07-10
neznan
Google
I spoke to Steve in technical support I needed some captive nuts to fit tow bar to my peugeot 207 he could not have been more helpful first class service.
2021-02-05
neznan
Google
2020-09-28
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Zone 2, Deeside Industrial Park, Sixth Ave, Deeside CH5 2LB, United Kingdom