My Experience at Volvo Car Center Ljubljana
This March, I bought a used Volvo XC60, and one of the key factors in my decision was the one-year warranty (you never know what might happen with a used car). This warranty was a major reason I purchased the car there, and I also paid for the Gold Warranty Package.
Until now, the car has been running perfectly without any issues, and I’ve been very satisfied with it. However, about a month ago, when I refilled the water for the windshield washer, I noticed a small hose leaking. I sent pictures of the issue to the Volvo dealer, and over the phone, they told me it was the AdBlue hose, which wasn’t dangerous and would be repaired under warranty.
Today, when I visited the service center, everything seemed fine—until they asked me to pay for the repair. I explained that I had the Gold Package and reminded them of their assurance over the phone that this issue was covered under warranty. In the end, I had to pay the invoice.
This was very unprofessional, and I want to warn others: don’t rely on their warranty promises when buying a car from them. I can’t imagine what would happen if I had a more serious and expensive issue with the car.
2024-12-17
igorfras
Google
My Experience at Volvo Car Center Ljubljana
This March, I bought a used Volvo XC60, and one of the key factors in my decision was the one-year warranty (you never know what might happen with a used car). This warranty was a major reason I purchased the car there, and I also paid for the Gold Warranty Package.
Until now, the car has been running perfectly without any issues, and I’ve been very satisfied with it. However, about a month ago, when I refilled the water for the windshield washer, I noticed a small hose leaking. I sent pictures of the issue to the Volvo dealer, and over the phone, they told me it was the AdBlue hose, which wasn’t dangerous and would be repaired under warranty.
Today, when I visited the service center, everything seemed fine—until they asked me to pay for the repair. I explained that I had the Gold Package and reminded them of their assurance over the phone that this issue was covered under warranty. In the end, I had to pay the invoice.
This was very unprofessional, and I want to warn others: don’t rely on their warranty promises when buying a car from them. I can’t imagine what would happen if I had a more serious and expensive issue with the car.
2024-12-17
Berni
Google
2024-03-01
Matjaz M.
Google
2024-02-16
Vili S.
Google
2024-01-31
Matjaz M.
Google
2023-12-29
Endrit V.
Google
2023-12-25
slavko s.
Google
Lepo.
2023-12-20
Ožbe P.
Google
2023-12-19
Vlado K.
Google
2023-12-16
Yoav
Google
I prefer to bring my car all the way from Munich to be served and repaired by their competent Volvo personnel. The prices are considerably more reasonable than in Munich, the service professional and kind. I can only say good things. My next Volvo - I would rather buy from them too.
2023-12-15
Jaka K.
Google
2023-12-07
Mihael M.
Google
Zelo prijazno, strokovno osebje.
2023-11-28
Božidar P.
Google
Vsem bodočim kupcem avtomobilov toplo priporočam, da pregledajo ali ima avto vse kar spada zraven. Prav tako strankam pred nakupom ne povedo vsega kar bi morali. To žal kupec ugotovi ko pride do problema, saj konec koncev kupci niso avtomehaniki. Kasnejša vprašanja pa jih ne zanimajo in so zelo slabo odzivni.
2023-11-14
Boštjan S.
Google
2023-10-15
s B.
Google
Zelo razočaran na njihov odnos do dela in s tem do strank! To od takšne avto hiše ne bi pričakoval.
Zaradi malih kleparskih del sem dobil avto dobesedno zapacan in lisast z belo barvo na črnem avtu. O prahu in kitu v kabini ne bi razlagal. Sploh kdo preveri v kakšnem stanju je avto preden ga stranka prevzame? Kam gre Volvo?