Optics Trade EU

Google

Staff at Optics trade go above and beyond with customer service and communication. Got the product I ordered cheaper at OpticsTradeEU than anywhere else on the planet. Strongly recommend this company.

Google

I thank you very much for the fantastic service ,very please all reliable and good.

Google

Great service. My red dot sight died on the range. Email to Optics Trade. Got a nice email back from Klavdija. She took care of everything. Gave info about everthing going on with my red dot

Google

Two months ago purchased two items from this store, one scope and one mount for scope. When i received them, the scope was not what i had ordered so i asked them if i could change it. But their precidure is so slow and their customers service even worse that for every email that we exchange a week passes for me to get an answer. I understand that mistakes can be made but someone should be responsible for correcting them, but that's not the case with this store. 15/7/23 One hour after i wrote about my experience, three emails were exchanged between me and the shop which led to the resolution of my problem, with me selecting an alternative product and optics trade sending it to me for free. That was more than I expected from them to do, but the only reason I believe they did that is because I wrote about my experience in public, if i hadn't done that probably I would still be waiting for a reply to my emails. But even at the last minute they did show a high level of professionalism so I think I will give them a better rating. PS To the optics trade team, I commit to give you an even better rating, if in two months from today you send me an email to remind me. After all I think its only fair if i waited for so long, that you wait for the same period of time.

Dear Sir, Thank you for sharing your feedback with us. We would like to extend our sincere apologies for any inconvenience you have experienced throughout this process. We understand that our communication may not have been as fast as you expected, and we want to assure you that we strive to respond to our customers' inquiries as promptly as possible. We apologize if there were any delays in our communication with you. Regarding the product you ordered, we regret to inform you that it has been discontinued by the manufacturer, as we previously communicated to you. In an effort to accommodate your needs, we offered an alternative product, which you have agreed to, but we acknowledge that there was an error on the invoice, and we apologize for any confusion caused. We understand that the alternate product did not meet your satisfaction, and we have taken the necessary steps to arrange a pickup and issue a refund for your order. We want you to know that customer care is our top priority, and we are committed to ensuring that all of our customers are satisfied with the service they receive from us As a gesture of goodwill, we would like to offer you a mount for your Remington 7600 free of charge. We kindly request that you reply to us with the specific product that would be suitable for your needs, so we can ensure that you receive the appropriate item. Once again, we apologize for any inconvenience you have experienced throughout this process. Your satisfaction is of the utmost importance to us, and we appreciate your understanding and patience. We remain committed to rectifying this situation and ensuring your future experiences with us are positive. Thank you for bringing this matter to our attention, and we look forward to hearing from you. Kind regards, Optics Trade

Google

Competent, swift, flexible and service minded people.

Google

Great customer service with fast answers and willingness to help!

Google

Consegna velocissima ordinato paraluce x Nightforce competition 15x55 x52 peccato che quanto inviato anche se imbustato perfettamente con busta Nightforce siglato 15x55 non si adatti assolutamente alla mia ottica i. Filetti sono completamente diversi Aspetto risposte per il reso e /o sostituzione . Aggiornerò la recensione dopo gli sviluppi…

Google

MATERIALE ECCELLENTE, SPEDIZIONE ACCURATA ED OTTIMA DISPONIBILITà PROFESSIONALE

Google

Bought scope mounts from optics trade…they were the only place I could get them shipped to Canada… great delivery delays and product was as expected, I would definitely buy again, Thanks

Google

Commande traitée et envoyée avec rapidité : bravo à la boutique elle-même... Le bémol vient du prix du port délégué à UPS : près de 15€ pour un acheminement rapide de Slovénie en France, ok, mais si c'est pour tomber sur des livreurs incompétents au bout !... Après signalement des dysfonctionnements à Optic Trade, ils m'ont proposé un code livraison gratuite pour une prochaine commande... J'aurais préféré qu'ils me remboursent celle-ci, mais le geste est toujours appréciable !...

Google

There was a problem with the shipment and it was lost, they fixed the problem immediately and sent the merchandise again. Thank you very much for the solution .

Google

odlična trgovina prijazno osebje se splača

Google

I ordered an Redding Competition Shellholder Set, everything was good. Several Payment options, fast shipping, fast delivery and very good packaging. I can recommend this shop to you!

Google

I got detailed advice about the product that I was interested in purchasing and speedy delivery. Optics Trade have a great client support service.

Google

Top Service, es lief alles trotz weiter Entfernung flott und reibungslos ab. heute zweites Mal innerhalb von drei Wochen

Google

Fantastic customer service, very knowledgeable staff - highly recommend 👍

Google

Excellent service , friendly service, very helpful to customers

Google

so far so good keeo it up

Google

Thanks, for your rapid feedback. Looking forward to your reply on my request. Rgs Leif