OPTICS TRADE EU
Dear Sir, thank you for your feedback. First of all, we would kindly like to apologize if you have not received your answer on time. We have sent you an email to confirm your cancellation but we did not receive a reply. Please note, the binoculars that you have received are brand new, from the manufacturer Swarovski. Unfortunately, the Swarovski EL 12x50 does not come with the case, you must order it separately. We apologize if you were not aware of that. If you want we can make a pick-up for the product and refund you for your whole order including the shipping. Please be so kind and contact us on our email: info@optics-trade.eu Once again, we would like to kindly apologize and ask for your patience. Thank you for your understanding. If you will need any additional information, please do not hesitate to contact us again. Looking forward to hearing from you. Kind regards, Optics Trade Team