Ljubljana Tourist Information Center (TIC)

Google

Siento profundamente la desatención y la antipatía hacia nosotros en un momento tan difícil como fueron las inundaciones este mes de Agosto del 23. Debíamos ir a Bohinj al día siguiente con nuestro coche y simplemente necesitábamos un poco de ayuda e información. No la recibimos en ningún sentido. Incluso nos dio la sensación que le molestara que no habláramos inglés. No le apetecía ayudar en ese momento. Una pena que te queden recuerdos así de una ciudad tan bella.

Dear Alvaro, I sincerely apologize for the experience you had during such a challenging time. It's disheartening to hear that you felt neglected and encountered a lack of assistance and empathy when you needed it most. We deeply regret any inconvenience or discomfort you may have faced during your visit. Your feedback is essential, and we will take this as an opportunity to improve our services and ensure a more compassionate and helpful approach in the future. We hope you'll consider giving us another chance to provide you with a better experience and create positive memories in our beautiful city. Thank you for bringing this matter to our attention.

Google

La verdad es que poca información dan, únicamente un mapa en papel. No se les veía con mucho entusiasmo.

Dear Nerea, We apologize for not meeting your expectations during your visit. Your feedback is valuable to us, and we'll work to improve the level of service and enthusiasm in our interactions. Thank you for bringing this to our attention, and we hope for the opportunity to provide you with a better experience in the future.

Google

Bien información correcta

Thank you for your 4-star review! We're glad to hear that you found the information provided to be accurate and helpful.

Google

Accueil et informations de qualité. Toujours se rendre à l'Office du tourisme quand on visite

Thank you for your feedback! We're delighted that you found our welcome and information quality up to your expectations. We appreciate your trust in us and your recommendation to visit our Tourist Office when exploring the city. We look forward to being of service to you again during your future visits.

Google

Thank you for taking the time to leave a review. We value all feedback and appreciate your input. If there's anything specific you'd like to share about your experience, please feel free to let us know. We're committed to improving and hope to serve you even better in the future.

Google

Institucija, ki je nepogrešljiva.

Janez, zahvaljujemo se vam za vaš komentar.

Google

Bellissimo

Asia, thank you for your five star review!

Google

Dear Kirsi, thank you for your 5-star review.

Google

cannot get a refund on bus card if not purchase from there, poor local transport experience for a tourist since the card is useless once you end your visit. this can be changed.

Thank you for sharing your feedback with us. We understand your concern regarding the refund policy for bus cards purchased elsewhere. While we value your input, it's important to note that the refund policy is determined by the bus operator. However, we are proud to be the exclusive vendor offering refunds on the Urbana Card (card only, not the bus rides), for purchases made in our office. The Urbana Card remains active for up to 5 years, allowing you to pass it on to someone else who plans to travel to Ljubljana in the future. Furthermore, we're excited to inform you that the local transport experience will soon improve. Visitors will soon have the convenience of paying for bus rides directly on the bus using credit cards. Once again, thank you for choosing us and for providing your valuable feedback. We look forward to continually enhancing our services for the benefit of our visitors.

Google

Auskunftsfreudige Menschen in der Touristeninformation, die immer weiterhalfen. Einen Geheimtipp gab es zwar nicht, aber auf alle Fragen eine sehr befriedigende Antwort. Gerne wieder

Thank you for your positive feedback! We're delighted to hear that you had a great experience with our tourist information team. Providing helpful and satisfactory answers to your questions is our priority. We appreciate your acknowledgment of our efforts. While we didn't provide an insider tip this time, we're here to assist you with any information you may need in the future. We're looking forward to welcoming you back again. Your support means a lot to us!

Google

Il personale dell'ufficio era molto professionali, gentile e pronto a rispondere alle nostre domande, anche se il nostro inglese non è perfetto. Ci hanno mostrato i percorsi migliori e le attrazioni da visitare, orari e tours che potevamo fare in italiano. La nostra guida Tatiana, era professionale, competente e anche simpatica e ha reso la nostra passeggiata per la splendida Lubiana, davvero speciale.

Thank you for your fantastic 5-star review! We're thrilled that our office staff provided you with professional and kind assistance, accommodating your language preferences. It's wonderful to hear that you received guidance on the best routes, attractions, and even Italian-language information. We're delighted that Tatiana, your guide, made your walk through Ljubljana even more special with her expertise and personable approach. Your support is greatly appreciated, and we hope to have the pleasure of serving you again in the future.

Google

Dear Andrea, thank you for your five star rating of our Tourist Information Office!

Google

Dušan, zahvaljujemo se vam za oceno našega turistično informacijskega centra.

Google

Dear Frédérique, Thank you for taking the time to leave a review. We value all feedback and appreciate your input. If there's anything specific you'd like to share about your experience, please feel free to let us know. We're committed to improving and hope to serve you even better in the future.

Google

Eine schöne und saubere Stadt, in der man eine tolle Zeit verbringen kann

Thank you for taking the time to write a review about our city. We hope to have the opportunity to welcome you back to Ljubljana again.

Google

Kriya, zahvaljujemo se ti za oceno našega turistično informacijskega centra.

Google

Very helpful staff. The TIC is 12 minutes walk from the train and bus station...they'll guide you exactly to the best spots in and around Ljubljana.

Thank you for your wonderful 5-star review! We're pleased to know that our staff was helpful and that our Tourist Information Centre's location is convenient for you. It's great to hear that our guidance led you to the best spots in and around Ljubljana. Your feedback is appreciated, and we look forward to assisting you again in the future.

Google

Our tour of Ljubljana's old town and castle with Larisa was very nice and interesting. Larisa told us many interesting facts about Ljubljana and Slovenia and showed us some beautiful spots. Highly recommended!

Thank you for sharing your positive experience! We're thrilled that your tour of Ljubljana's old town and castle with Larisa was both enjoyable and interesting. It's fantastic to hear that Larisa's insights and guidance added to your experience, and that you discovered some beautiful spots along the way. We appreciate your recommendation and hope to have the pleasure of welcoming you back for more exploration in the future.

Google

Really thorough tour of Ljubljana. Takes 2 hours.

Thank you for your feedback! We're glad you found our thorough 2-hour tour of Ljubljana enjoyable. If you have any more questions or need further assistance, feel free to reach out. We look forward to the possibility of serving you again in the future.

Google

Très bon tour de la ville avec beaucoup d’anecdotes et de conseils. Merci beaucoup !

Thank you for your kind words! We're delighted that you enjoyed the city tour with lots of anecdotes and advice. Your appreciation means a lot to us. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We hope to welcome you back for more enriching experiences.

Google

Die Führung war sehr nett. Wir haben leider die 36 Euro Ljubljana card genommen. Die Burg hat Probleme gemacht und uns nicht rein gelassen, wir mussten nochmal zahlen, mussten mit allen möglichen Box Offices ewig diskutieren, es hat insgesamt ziemlich lange gedauert, und die Bootsfahrt.... insgesamt wären wir mit weniger Stress und geringeren Kosten dabei gewesen, wenn wir nur die Führung einzeln bezahlt hätten und die Bootsfahrt dann extra.

Thank you for sharing your experience, and we apologize for the inconveniences you faced during your visit. We're glad to hear that you found our guide nice. However, we're truly sorry for the difficulties with the Ljubljana card at the castle and the boat trip, as well as the subsequent stress and extra costs. Your feedback is essential to us, and we'll take your insights into account to improve our services. We hope you'll give us another opportunity to provide you with a better experience in the future.

Google

Great help in a tricky travel situation

Thank you for your five-star review! We're glad we could assist you in your tricky travel situation. If you ever need help or information again, don't hesitate to reach out. We appreciate your kind words and hope to continue being a reliable resource for you in the future.

Google

Dear Jean-Pierre, thank you for your four star review.

Google

Recht gut sortiert, was Accessoires und Souvenirs betrifft. Freundliches, bedingt kompetentes Personal.

Thank you for your four-star review! We're pleased to hear that you found our range of accessories and souvenirs well-organized. It's also great to know that our friendly and reasonably competent staff contributed positively to your experience. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We value your input and hope to continue serving you well in the future.

Google

17€ sind ein fairer Preis, da auch ein Ticket für die Burg (12€) und die Liftfahrt nach oben (6€) inklusive sind. Die Führung ist okay, etwas chaotisch aber das wichtigste erfährt man :)

Thank you for your four-star review! We're glad you found the price fair, considering the inclusions of the castle ticket and lift ride. Your feedback about the tour being okay but a bit chaotic is duly noted, and we appreciate your understanding. We're pleased to know that you still found value in learning the most important things. If you have any suggestions for improvement or if you need more information in the future, please don't hesitate to reach out.