We contacted the tenancy board on behalf of our Son and his partner to get our deposit back for a property they were renting in Dominic street lower. The property was managed by kpm whom are a disaster to deal with. The residency board were great to deal with from start to finish and we did get our deposit back. Thanks
2022-04-12
neznan
Google
What a terrible website. Won't allow me link my existing registration saying they have no record of it. No wonder landlords are selling up with this extra hassle and incompetence.
2022-04-11
neznan
Google
Very Hard to communicate with. From Foreign people unable to assist to not being listened to then incorrect information to being emailed on Sat from the registration dept saying please contact the phone number when there not open Saturdays. Not surprisingly estate agents are having up managing property's and landlords selling up instead of dealing with Rtb.
2022-04-09
neznan
Google
A joke of an organisation. After 10 years of an atrocious website the unveiled their new and improved website.
Can't process payments. You'll eventually have to ring them to manually process payment or get technical advice.
Doubled their fees from April. Helpful on the phone but an awful mess to deal with.
2022-04-08
neznan
Google
2022-04-07
neznan
Google
Extremely bad service online system very difficult to understand and then it takes 39 minutes to get them in the phone.
Also can’t take payment over the phone by card and refuse to give a reference number for the call.
2022-04-07
neznan
Google
New website is terrible. Wasted countless hours trying to get a registration linked, and now the website has a bug and won't accept new registrations. Badly setout and options don't work. For example, when a tenant leaves, the website tells you , you must submit a termination notice within 30days. Simple not correct
2022-04-04
neznan
Google
2022-04-04
neznan
Google
2022-03-20
neznan
Google
2022-03-03
neznan
Google
Can't even do simple things right like update a tenant registration. Confirmed they had updated a tenant registration then tried to fine later when tenant contacted them for not registered same tenant. When it was them who didn't update the tenants. And not a bit of an apology. Absolutely useless.
2022-02-21
neznan
Google
Anti-landlord organisation. No support provided against tenants refusing to pay rent.
2022-02-09
neznan
Google
Good experience! The agent was really helpful.
2022-02-09
neznan
Google
2022-01-14
neznan
Google
Should be disbanded. Complete an utter waste of publics money. Some very suspect Adjudicators working for them.
2022-01-12
neznan
Google
2021-12-09
neznan
Google
I couldn't give zero on this site.
2021-12-05
neznan
Google
2021-11-08
neznan
Google
2021-11-08
neznan
Google
2021-08-11
neznan
Google
What a shower of incompetent, rude civil servant staff these are.
Shame organisation, another money racket that does nothing to give one stress and heart ache.
If you are dealing with these as a landlord I would highly recommend to get lawyer and call your local TD.
2021-07-31
neznan
Google
Fantastic, very professional and very helpful Staff, great choice of knowledgeable Adjudicators and Tribunal judges. Easily saw through the lying party I was facing and provided a superb Determination Order. Big thanks to all involved.
2021-07-19
neznan
Google
Awful website, and impossible to get in touch with about issues, had serious issues registering a tenancy
2021-06-16
neznan
Google
Absolutely abismal website to use!!! Can't use it on a mobile device. Doesn't let you update anything without further problems. Put some funds into updating the terrible webpage.
An app maybe would be good.
2021-05-28
neznan
Google
Zero professionalism, fabricated false reviews from staff, dodgy online portal system and rude staff that talk over you on the phone, 0 stars