Pure Spa Houston
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zdravilišče
v
mestu houston.
Dostopnost
- Dostop za invalidske vozičke: Da
- Parkirišče dostopno za invalidske vozičke: Da
Udobnosti
- Stranišče: Da
Načrtovanje
- Potrebna rezervacija: Da
- Appointments recommended: Da
- ponedeljek 9.30 do 18.30
- torek 9.30 do 18.30
- sreda 9.30 do 18.30
- četrtek 9.30 do 18.30
- Petek 9.30 do 18.30
- sobota 9.30 do 18.30
- nedelja 9.30 do 18.30
Google
Esmeralda was my masseuse and she was AMAZING!!!! My bf’s masseuse was Tori who was also AMAZING!!! Probably the best massage we’ve both ever had!!! Great experience for sure! Thank you ladies for treating us so well and making us feel like we were walking out of there on clouds :-)
Google
Booked a couples spa massage and they didn’t have the masseuse that was booked and then instead of making it right , just cancelled one our massages. The spa itself is lackluster as well. Find somewhere else to go
Google
AMAZING! Pure Spa was amazing! Me and my bestie decided to have a Girl’s Day and we made the right choice by going here. We both got a custom massage with back exfoliation and she also decided to add hot stones (they let you choose add-ons for only $10!). When you go, make sure to ask for Latisha or Pam, they were great and definitely know what they were doing. The spa offers a variety of services and you can customize them as much as you want, but you don’t feel pressured to get them if you don’t want to. This place was super clean, modern and everyone there was very friendly! The girls at the front were very helpful in facilitating everything, showing you around, and checking out at the end. It was a very relaxing experience and I WILL be coming here again.
Google
Because I'm Fancy 😁
Google
Its very hard to give this rating bc this was the only good thing this Marriott Marquis had going for them in my book. I call in advance to cancel my reservation due to not feeling well. The person I spoke with was having some issues so she put me on hold. She never came back to the phone. I waited on the line until it finally hung up on me. Called back and no one ever picked up the phone. This happened multiple times on several occasions. Since I couldn't get in touch with them over the phone, I made sure to ask someone in person. They said to just speak with someone in the spa and it would be perfectly fine and I would not have been charged. Before I went to my room I went to the spa and they were busy so I turned around and went to my room. I then called the day of my appt and was told I would be charged the full amount. When I told her that I spoke to someone and what they said, she very smartly commented that its a 24hr cancelation and I would be charged anyway. I didn't argue. I just hung up the phone. This was for a birthday and I'm so highly disappointed not only with my treatment but the interaction that I had with them and just the overall experience. This was the worst experience I've ever had with a Marriott this size and the spa area. I spent a lot of money on 1 night and I'm left with an awful experience and a pool in the shape of Texas doesn't make up for it. I have yet to hear from a manager that I requested to speak with. Will update after that conversation.
Google
I thoroughly enjoyed my spa experience! Very relaxing and clean environment.
Google
Ruben gave an excellent massage. The facilities were very comfortable.
Google
Unfortunately I had the displeasure of visiting the Pure Spa at Marriott Marquis Houston last Sunday for a 50 minute massage. Sadly it was the worst massage I have experienced. My palms were burned by the hot stones placed on my palms. Room temperature soaking towels were spread over my back, no special attention was placed to troubled areas and a robe was thrown at me during my massage. I have reached out to the Marriott hotel, the spa manager, and have spoken to claims. The spa manager was unapologetic stating that masseuse has never had an issue, and became angry and paranoid that I had spoken to claims and demanded that I give up the claims person's name. He stated he would not be helping me out and said it was my prerogative if I wanted to escalate this further. Go at your own risk.
Google
Mirta is very passionate and knowledgeable!
Google
Would you like this or that oil? Then once you choose they will not tell you there is a charge for the oil!!!!!!! Within minutes you have doubled your charge, automatic gratuity and such.
Google
The massage is great but be careful, every time they ask you if you want this or that oil it’s a different charge! $165 went to $265 without disclosure. DISHONEST. Great when you want to spend it but not transparent.
Google
I came here on a spa pass from Resort Pass to use the spa facilities and pool even though I wasn’t staying at the Marriott and didn’t have a specific spa appointment. I showed up pretty late in the day, thinking they closed at 6:30, having relied on third -party hours info from Resort Pass. Even though they closed at 6:00, Rachel was kind enough to allow me adequate time to enjoy the steam room, even though it was a little after closing. I can’t speak to the spa services, but the staff was super kind and the facilities are clean and well-kept!
Google
Google
Google
Left feeling like I was walking on a cloud. The staff is very friendly and welcoming. The entire experience is totally worth the price. I would highly recommend Mirta as your massage therapist. She is very knowledgeable and passionate about her craft. She could tell what side of my body i workout the most based off on my muscle placement. Aside from the massage she incorporated some very needed stretches. She provides a very relaxing experience but also works out all the knots. Finished off my visit with a glass of champagne and a few minutes in the steam room. Very clean, classy, and relaxing atmosphere.
Google
Planned a birthday party for a client and her best friend. Booked mani/pedi, facial and massage. Client and friend arrived at 10:00am they were informed that it would take 4 hours for the mani/pedi. They overflowed the foot tub, heated the tub water with a coffee carafe. My client informed them that they needed to be done by 3:15pm because they had other plans and the staff said that was not possible. Client had to skip services so they could make it to their next venue, and the staff said "well you still have to pay for those unused services". The staff was very unapologetic and borderline rude. Client said she was going down to get a coffee and the nail tech pulled out her debit card and asked to be brought back something. Never ever would I recommend this place!
Google
So very relaxing, destressing & fabulous!
Google
Marta was my masseuse and she is phenomenal. She truly knows what she is doing. She listens to your needs, and releases tension wherever you have it. I suffer sciatica and she nailed it. It was also very relaxing. I melted into the table. I recommend her for everyone! The spa itself is also very nice. I was greeted warmly and led promptly to the locker rooms where I had my own locker with robe and slippers. Steam room was relaxing and the bathrooms are stocked with hair products so you can shower and get ready afterwards. There is a nice lounge area where they bring you complimentary mimosas. I will definitely be back!!
Google
Highly recommend. Very clean and professional. You get you entire time in massage not like massage heights were you pay for an hour and get 45 minutes. You will be impressed with this place!!
Google
Loved it
Google
The massage was great but the amenities completely lacking for the price you pay. If you are looking for a relaxing spa day unfortunately this is not the place to go. You only get access to the lockers for 15 min after your service instead of all day like most spas. There is only a steam room and no scent to the room or scented towels and no sauna. There is no spa pool or hot tub only access to the rowdy hotel pool on the same floor that is basically a nonstop party catering to the day pass people.
Google
If I pay 180 + gratuity of 45 I do not want to be shorted in the time unpaid extra for enhancements. Had I known that was going to take away from my time as well I would not of gotten the enhancements. Asked for focus on neck because of enhancements this was last service and was the shortest. Too many high end spas in Houston to be shorted in time at his price point,
Google
More money than I've ever spent on a massage and well worth it. Setting is beautiful the staff is wonderful best massage I've ever had
Google
Relaxing experience and atmosphere. We treated ourselves to a couples massage to celebrate our anniversary. They were so helpful and kind, helping answer our silly questions, being our very first massage ever. They treated us to champagne in the waiting room, and the facilities were clean and soothing. The sauna was closed for Covid, but the woman's locker rooms was nice and clean - locker was full of things just for my stay - water, towel, shoes, soap, robe and a snack. My husband said he didn't get any of that though. So, not sure what happened to the men's side, but overall, we enjoyed our experience.
Google
Came here for a couples massage today. Amazing massage, clean space and very conscious of covid-19. Rachel at the front desk is an absolute asset to this location!! Thank you so much. As an added perk, booking a spa service gets you pool access
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